Oracle

Builds databases, business apps and cloud services

Data Center Site Lead

IT OperationsConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

A Bachelor of Engineering degree in Electrical or Mechanical, or equivalent work experience.
Six to ten years of proven experience in IT infrastructure support and server administration in a mid-sized environment with 200 to 1,000 or more server systems.
Ability to work efficiently in remote, multifunctional teams and independently.
Demonstrated ability to investigate system or process errors in detail to address customer problems.
Experience working in a mission-critical operations environment.
Ability to lift up to 25 kilograms and work in cramped spaces or elevated locations.
Ability to speak confidently and communicate clearly in a virtual environment.
Strong alignment with processes, including drafting new processes or testing shortcomings in existing processes.
Ability to communicate effectively, orally and in writing, with diverse customers and teams.
Experience racking and stacking equipment, including commissioning new racks.
Knowledge of airflow management, including hot aisles, cold aisles, and containment.
Understanding of data center design, including electrical and cooling plant operations.
Consistent adherence to defined health and safety processes.
Ability to work collaboratively with multidisciplinary teams.
Expertise in hardware repair, diagnosis, and break/fix.
Experience installing and troubleshooting fiber and copper cabling.
Knowledge of networking fundamentals, including DNS, TCP/IP, and basic troubleshooting.

Responsibilities

Oversee and optimize data center operations within a specified region, including site management, technical operations, team coordination, project management, and stakeholder collaboration.
Support the Data Center Manager and cover the manager's activities during absences while maintaining operational excellence.
Serve as the main contact between design, project, colocation service provider, and the data center environment.
Mentor technical teams and review their task prioritization.
Troubleshoot data center environments and systems, and escalate issues to the appropriate resolver groups.
Build and maintain documentation on supported infrastructure.
Understand all aspects of supported equipment.
Make independent decisions and follow direction when provided, with attention to detail.
Improve current processes and introduce automation to simplify operations.
Execute small projects individually and collaborate with the Technical Project Manager to plan and execute larger local projects.
Evaluate procedures and risks for relevant work and maintenance.
Ensure day-to-day operations comply with safety and security policies.
Maintain service availability and response times in accordance with service-level agreements.

Desired Qualifications

Prior experience in a data center environment.

About our Team
The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.
Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software.

We already have the core infrastructure that all of this is built on.
The future is about providing higher level services that companies can more quickly consume. Oracle poses an interesting concern for other hyperscale cloud providers, they are not worried about us catching them Infrastructure as a Service (IaaS) side, they are worried more about Oracle ‘s enterprise customer base and the outstanding opportunity to convert those customers to cloud. Create the future with us!

What You’ll Do:

The Site Lead is a key role responsible for overseeing and optimizing Data Center operations within a specified region. This role involves managing various responsibilities related to site management, technical operations, team coordination, project management, and collaboration with various stakeholders. Site Lead supports the Data Center Manager, covering their activities during absence, and maintaining operational excellence in Data Center operations.

An Oracle Data Centre Operations Lead will be the main contact between the Design, Project, Colocation service provider and the Data Centre Environment.
They will provide mentorship and review the task prioritization to technical teams working in the Data Center.
As a skilled trouble-shooter on a wide range of Data Centre environment and systems they understand which issues to advance to the appropriate resolver groups.
They build and maintain documentation on infrastructure they support.
They understand all aspects of the equipment they support.
They can innovate and make decisions on their own, but also know how to take direction when it is given, paying attention to detail.
Expected to improve current processes and introduce automation with aim towards simplification.
They can execute small projects individually and work with Technical PM in planning and executing larger local projects.
They evaluate the procedure & risk for any relevant work/maintenance
They ensure day to day operations comply to safety & security policies
They uphold the service availability & response time according to SLA

Career Level - IC4

What You’ll Bring

Bachelor of Engineering degree in Electrical/Mechanical OR equivalent work experience
6-10 years proven track record in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
Prior experience in Data Center environment preferred
Ability to work efficiently in remote multi-functional teams as well as, inventively and independently as an individual
Demonstrated examples of a drive to dig into the details of a system or process errors to tackle customer problems
Experience working in mission critical operations environment
This position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
Ability to speak confidently & communicate clearly in a virtual environment
Strong Alignment to process and be a process champion (including drafting new processes or testing shortcomings in existing)
Superb communication skills (oral & written) and ability to communicate effectively with a diverse group of customers and team environment

Data Centre experience requirements

Rack, stack equipment including commissioning of new racks
Airflow management (hot aisle, cold aisle, containment etc.)
Good understanding of data center design, including electrical and cooling plant & operation thereof
Strict consistency to defined Health & Safety processes
Working in a collaborative and multi-disciplinary team without friction

Required systems & hardware expertise

Hardware repair, diagnosis & break/fix
Cabling (Fibers & copper) installation & troubleshooting
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

Requirements at a Glance

Experience Level: Senior, Expert
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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