Authentication Program Operations

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Authentication Program Operations

The Team

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, and sneakers authentication in the US, Canada, the UK, Germany, Japan, and Australia. We are a group of diverse skills who make a complete business unit and are seeking a program management operations manager.

Responsibilities

You will be joining the Program Management team for the Authenticity Guarantee operations team at eBay. You will support the program managers in their global operations of the AG business, with the potential to directly manage a category in the future. You are diligent, familiar with regular weekly business reporting and metrics, organized, and enjoy triaging issues.

The Job

• Support the program management of a category/ categories of Authenticity Guarantee (AG)
• Learn and understand eBay’s ins and outs, in order to improve the customer experience and drive to team CSAT goals
• Support on project management and go-to-market initiatives as needed
• Triage customer blocking issues
• Develop and own escalations playbooks for common issues
• Support Program Managers in WBR, MBR, and other reporting functions
• Regular trouble shooting with vendors and cross functional teams to identify solutions as topics arise
• Travel to vendors and Ebay offices as needed (~4x/ year with potential for more)

Qualifications

• 3-5+ years in project management or program management
• Nice to have project management tools: MS Project, Smart sheet, or other PM tools
• Proficient in Excel required with strong attention to detail
• Experience analyzing business metrics and reporting out weekly on performance using common metrics
• Agility, comfort with changing/ evolving direction
• Interest and/ or passion for Ebay, authentication and categories
• Ability to work independently to achieve goals on time
• Time management/ sense of urgency
• Extremely detail oriented and organized
• Follow through
• Change management
• Authentication and/ or operations experience (nice to have)
• Product exposure (nice to have)

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.

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