Retail Operations Associate

About the role

• This role is onsite at our Roanoke, Texas location
• Hourly Rate: $17/hr + annual raise program
• Day Shift:  7 am - 4 pm on Monday - Friday
• PTO: This role offers paid vacation & sick days
• Benefits: Coverage for you as well as your family, company pays 75%

As a Retail Operations Associate, you will be an essential part of our warehouse team ensuring efficient retail fulfillment operations. You'll be responsible for executing daily warehouse activities, following established processes, and working collaboratively with team members to meet key operational metrics. This role requires someone who is detail-oriented, reliable, and committed to delivering excellence in fulfillment and inventory management. This role will report directly to the Retail Operations Supervisor.

In this role, you will:

• Execute in-house retail fulfillment tasks including picking, packing, and shipping orders accurately and on time
• Follow retailer partner requirements and compliance standards by adhering to specific retailer playbooks
• Use systems for routing shipments, scanning items, applying labels, and tracking dimensions
• Maintain quality standards in all fulfillment activities
• Contribute to on-time and in-full (OTIF) delivery performance targets
• Follow processes designed to minimize errors and chargebacks
• Maintain accuracy in inventory systems, including bin locations and lot tracking
• Work effectively as part of a team to achieve common goals
• Participate in continuous improvement initiatives to enhance operational efficiency

We're looking for someone who:

• Has prior warehouse or retail fulfillment experience (6+ months preferred)
• Is comfortable using handheld scanners and basic warehouse technology
• Is willing to learn and operate material handling equipment (training provided)
• Has basic understanding of inventory management practices
• Demonstrates attention to detail and accuracy in their work
• Is reliable, punctual, and consistent in performance
• Works well in a team environment
• Can lift up to 50 pounds and stand for extended periods
• Has good communication skills

Approach to the work: 

• Takes pride in their work and attention to detail
• Shows initiative in identifying and solving problems
• Demonstrates reliability and strong work ethic
• Follows processes consistently and suggests improvements when appropriate
• Adapts quickly to changing priorities

Bonus points for:

• Previous experience with warehouse management systems
• Forklift certification or experience
• Experience with Food and Beverage products