IT Systems Administrator 2

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring an IT Systems Administrator to join our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy. In this role, you’ll assist the IT Corporate Team with various tasks to ensure the high reliability of the IT infrastructure. This is an excellent opportunity for someone who wants to demonstrate many skills at once and the ability to learn new things quickly. We are rapidly expanding and will have many opportunities for this role to develop. If you like working in a fast-paced environment that is constantly evolving and improving, this is an excellent place for you!

What You'll Do

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals

• Troubleshoot and resolve technical issues related to network, server, workstation, and cloud systems.

• Monitor system performance and ensure the availability and reliability of all IT systems

• Manage user accounts and access controls, including Active Directory and other authentication mechanisms

• Provide technical support to end-users, including remote support globally

• Provide technical support for specialty software applications

• Assist with IT projects and initiatives as needed

• Participate in an on-call rotation for after-hours support and incident response

• Manage patching and updates for operating systems, applications, and firmware across workstations, servers, and network devices

• Enforce security best practices, including multi-factor authentication (MFA), endpoint protection, and device compliance

• Create and maintain clear technical documentation, including procedures, system configurations, and knowledge base articles for end-users

• On-site office support required every day

What We're Looking For

• Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role

• 3+ years of professional experience working in an IT role

• Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs

• Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace

• Understanding of ITIL principles and best practices

• Experience with Windows operating systems and hardware

• Experience with macOS operating systems and hardware

• Experience managing Fortinet network security devices

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

Bonus Points For

• Relevant industry certifications, such as CompTIA A+, Network+, or CCNA

• Experience with cloud computing platforms, such as AWS, Azure, GCP

• Experience with Asset Management

• Experience with automation systems, like BetterCloud and Zapier

• Familiarity with scripting languages, such as PowerShell, Bash, Python

• Bachelor's degree in Computer Science, Information Technology, or a related field

Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role, particularly as:

1. Communication with Client Base: The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively serve, support, and communicate with these end-users, this role requires the ability to:

   • Speak English fluently: For clear and professional verbal interactions, including client calls, presentations, troubleshooting, and relationship management.

   • Read English proficiently: To accurately interpret client inquiries, understand project specifications, review contracts, and comprehend technical documentation.

   • Write English effectively: To compose professional emails, detailed reports, proposals, and other written communications that are precise and easily understood by our English-speaking clientele.

2. Collaboration with Internal Stakeholders: The majority of our internal stakeholders, including management, technical teams, and cross-functional departments, operate predominantly in English. Effective collaboration and participation within the company necessitates the ability to:

   • Speak English fluently: For active participation in team meetings, brainstorming sessions, presentations, and daily internal discussions.

   • Read English proficiently: To comprehend internal policies, procedural documents, project plans, performance reviews, and company-wide communications.

Write English effectively: To draft internal reports, update project documentation, prepare business cases, and communicate clearly with colleagues and supervisors across all levels.

Req ID: J-854

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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