Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a passionate and detail-oriented Reservations Agent to join our Communication & Reservations team for the 2027 season (minimum 6-month contract).

In this role, you will be responsible for managing room reservations, handling guest communications, and coordinating guest requests across hotel departments. Acting as a key point of contact before and during a guest's stay, you will help enhance the overall guest experience by ensuring seamless communication, personalized service, and efficient coordination throughout the reservation journey.

What You Will Do

• To always be fully aware of Four Seasons core standards and service Culture.
• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Answer all incoming calls and FS Chat from outside and channel them as appropriate.
• Reply to all guests’ inquiries for accommodation or general hotel information
• Articulate the description of the hotel and explain the features to maximize finalizing the booking
• Answer General Reservations e-mail, retrieve and distribute e-mail.
• Handle guest complaints in accordance with Four Seasons policy.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 

What You Bring

• Applicants must have a European Passport or the legal right to work in Greece.
• High School Diploma or equivalent experience.
• Excellent verbal and written communication skills with a guest-centric approach.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize effectively, and perform well under pressure.
• Proficiency in English is required; additional language skills and Greek proficiency are considered an advantage.
• Experience with hotel reservation systems and PMS platforms is highly desirable.
• Flexibility to work rotating shifts, including evenings, weekends, and occasional night shifts.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

Seasonal Position – Minimum 6-month contract.
5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.

If you are passionate about hospitality, committed to delivering exceptional guest experiences, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens for Season 2027 and leave your signature on unforgettable guest experiences.