Full-Time
Application Specialist 1
Posted on 9/10/2026
John Brooks
51-200 employees
Industrial fluid handling systems
No salary listed
Laval, QC, Canada
Hybrid
Hybrid work arrangement in Laval.
Associate's
 Sales & Account Management (1) |
|---|
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- A college diploma in a related field is required.
- Three to six years of experience in technical sales, customer service, inside sales, or a related role is required.
- Proficiency with order entry and quoting systems such as Epicor P21 or similar is required.
- Understanding of customer service principles and best practices is required.
- Strong verbal and written communication skills are required.
- Strong problem-solving and troubleshooting abilities are required.
- Ability to manage multiple priorities in a fast-paced environment is required.
- Strong attention to detail and accuracy are required.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook, is required.
- Strong organizational and customer service skills are required.
- Ability to work collaboratively within a team environment is required.
- Prepare, review, and follow up on customer quotations.
- Provide technical support, product recommendations, costing, and proposal development.
- Translate customer requirements into accurate product and solution recommendations.
- Process customer orders and monitor order status through completion.
- Coordinate with suppliers and vendors to ensure timely delivery and issue resolution.
- Communicate with customers by phone and email regarding products, orders, and technical inquiries.
- Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns.
- Deliver after-sales support to ensure customer satisfaction.
- Support business growth by identifying opportunities and strengthening customer relationships.
- Prepare proposals based on customer requirements, market conditions, and product offerings.
- Maintain accurate records and documentation related to quotes, orders, and projects.
- Compile and organize vendor documentation for customer projects.
- Support collections and payment follow-up activities in partnership with the Accounting team.
- Follow established sales processes, systems, and procedures to ensure operational efficiency.
- Bilingual proficiency in English and French.
John Brooks is a industrial fluid-handling distributor and engineering company. It supplies pumps, spraying equipment, filtration products, valves, and custom-engineered systems for industrial and municipal applications. Its customers include plants, contractors, utilities, and engineering teams that need equipment selection, integration, maintenance, and technical support. The company combines distribution and inventory with application engineering, system design, field service, sales, procurement, logistics, and customer support. Work spans application engineering, pumps, filtration, service, sales, warehouse, procurement, logistics, and administration.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Canada
Founded
1938
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Simplify's Take
What believers are saying
- John Brooks won the 2026 Canadian Business Excellence Award in July 2026.
- The Radium North partnership shortens turnaround times and cuts downtime in Wood Buffalo.
- April 2025 Pulsafeeder distribution expansion widened municipal reach across Ontario, Quebec, and the Maritimes.
What critics are saying
- Revelio shows headcount fell from 400 in Q1 2025 to 396 by Q1 2026.
- John Brooks depends on manufacturer relationships with Verderflex, Pulsafeeder, Gorman-Rupp, SEEPEX, Wilden, and Wanner.
- A Verderflex exclusivity loss hollows out John Brooks's Eastern Canada business.
What makes John Brooks unique
- Since 1938, John Brooks has sold pumps, spraying, filtration, valves, and custom systems.
- In January 2025, it won exclusive Eastern Canada distribution for select Verderflex pumps.
- In July 2026, Radium North became its Authorized Service Centre for Northern Alberta.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Wellness Program
Company News
John Brooks expands service network through partnership with Radium North. For Immediate Release TORONTO, ON - July 2026 - John Brooks, a trusted leader in fluid handling technology for 88 years, is pleased to announce a new partnership with Radium North, an Indigenous-owned industrial services company, as an Authorized Service Centre serving the Wood Buffalo Region and Northern Alberta. The partnership expands John Brooks' service network by bringing factory-authorized pump repair, maintenance, and technical support closer to customers operating throughout Northern Alberta. Together, the organizations will deliver responsive, high-quality service backed by local expertise and the engineering, technical, and product support of John Brooks. As an Authorized Service Centre, Radium North will provide service and support for several leading pump manufacturers represented by John Brooks, including Gorman-Rupp, SEEPEX, Wilden, Pulsafeeder, Wanner, and Verderflex. Customers will benefit from faster turnaround times, reduced downtime, and dependable service from professionals who understand the unique demands of industrial operations in Northern Alberta. "Our customers rely on us to keep critical operations running, and that starts with having trusted service close to where they work," said Craig Rodger, John Brook's Service General Manager. "Radium North has earned a strong reputation for quality workmanship, safety, and customer service. Their local presence, combined with the technical expertise and manufacturer support of John Brooks, allows us to provide customers with faster response times and confidence that their equipment is being serviced to the highest standards." The partnership reflects both organizations' shared commitment to safety, technical excellence, and long-term customer success while strengthening service for industrial customers throughout the region. "At Radium North, our customers' needs are always our top priority," said Jason Kokaram, Manager of the Motor Division at Radium North. Partnering with John Brooks allows John Brooks Company Limited to expand the services John Brooks Company Limited offer while maintaining the exceptional workmanship, safety-first culture, and teamwork its customers have come to expect. Together, John Brooks Company Limited is creating a stronger service offering backed by strong products and technical expertise." About Radium North: Radium North Inc. is an Indigenous-owned company committed to being the contractor of choice in the markets it serves. Built on a foundation of innovation, exceptional workmanship, and customer-focused service, Radium North delivers industrial mechanical services, equipment maintenance, and field support throughout Northern Alberta. Safety is a core value embedded in every aspect of its operations, supported by a collaborative team dedicated to helping customers achieve safe, reliable, and efficient operations. About John Brooks: Since 1938, John Brooks has been solving fluid handling challenges for its customers through the people and products John Brooks Company Limited stand behind. John Brooks Company Limited take pride in its legacy as an independently owned, fourth-generation business that puts its people first. Its portfolio includes pumps, spraying equipment, filtration products, valves, and custom- engineered systems for the simplest and most complicated industrial and municipal applications. Media Contact: Leah Robinson, Marketing Manager E: [email protected]