Information Technology Specialist

Overview

Essense of Australia is an international bridal wholesaler with key offices based in Lenexa, Kansas, Perth, Australia, and Zug, Switzerland. Our organization also operates in the United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over 20 years and our designs are currently sold in nearly 1,000 stores worldwide. With innovative designs and a strong customer service approach, Essense of Australia is a dynamic company that rewards excellence, drive, and collaboration.   

The Role 

We have an exciting opportunity for a bright and service-minded IT Specialist with an agile and solution-focused approach to join our global IT team. The successful candidate will pair their spark, charm, and empathy with a responsive and professional demeanor to offer exceptional IT support and customer service to staff within the business. This position reports to the Associate Director of IT and is part of the team responsible for providing outstanding technical support to the business. 

Our ideal candidate will have hands-on help desk or technical user support experience as well as being a team player with a sense of fun. We are looking for someone with a solution-focused approach and the ability to creatively handle both basic and complex user issues. We want someone with the ability to demonstrate sound judgment, use resources wisely, and know when to ask for advice or escalate matters to more senior team members. Our ideal candidate will understand that their priority is to get their colleague up and running quickly. Most importantly, individuals in this role must have a passion for customer service, be driven to attain positive results, and have a team-centered mentality.

*This role works onsite Monday – Friday*     

Responsibilities

What We Expect: 

• Service-minded, ability to prioritize based on urgency, while engaging with all individuals in the organization, including those at the executive level. 

• Proactively ensure the management and resolution of customer queries in a timely and efficient manner. 

• Creative problem solving and willingness to learn. 

• Collaborate internally, working closely with the global technology team, to enhance the customer experience. 

• Attention to both technical and aesthetic detail. 

• Effective time management and ability to achieve daily tasks. 

• Excellent communication and documentation skills. 

• Mature and professional attitude, receptive to feedback and coaching.  

Qualifications

What We Are Looking For:  

The ideal candidate will possess at least 3 years of general IT support experience (help desk, Microsoft AD/Server administration, and network administration). Experience supporting executives is highly preferred. Working closely with the global IT team, the candidate must be able to document and support all work activities and be willing to proactively seek out and present solutions to chronic support issues. Above all the ideal candidate must be approachable, structured in nature, enjoy technology and thrive in a dynamic, team-oriented work environment. 

• IT-related degree and/or IT certifications/ITIL Foundation v4 certification preferred 

• Familiarity and experience configuring and troubleshooting A/V technology, including web/video conferencing, large displays, conference room support, and basic sound configuration/support. Experience working with Teams Rooms on Android is a plus 

• Experience with iOS and macOS administration, including MDM, Active Directory integration, and software and hardware troubleshooting 

• Experience with Active Directory 

• Experience with imaging computers utilizing Microsoft WDS and demonstrated ownership of the computer imaging process 

• Solid experience with software and hardware troubleshooting 

• Solid experience with remote management tools 

• Basic networking/VPN/router/firewall/Wi-Fi troubleshooting and support 

• Ability to perform employee IT training and onboarding for new employees 

• Ability to participate in the IT on-call support queue, a rotating shift that ensures Essense operations are supported 24/7 

• Experience with FreshService and Microsoft 365 are strongly preferred. 

What We Offer 

Essense of Australia is a company with heart. We value creativity, innovation, and dedication, and we’re looking for someone who shares our passion for delivering exceptional bridal fashion to brides and partners alike. In return for your skills, we offer you the opportunity to join an international industry leader and be part of a creative and collaborative culture that empowers its people and promotes teamwork. We recognize and reward excellence, innovation, and loyalty. As such, we provide competitive salaries and a comprehensive benefits package.  If you have the skills, spark and drive to help us further our growth, please go to https://www.essensedesigns.com/careers/ and follow the prompts to submit your cover letter addressing the above criteria along with a resume and salary expectations.    

Join Essense of Australia and be part of a passionate team dedicated to helping brides around the world find their dream wedding gowns. If you're ready to make an impact and drive success in a global bridal fashion powerhouse, apply now and let's shape the future of bridal together!