Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

IT Support

IT Service Desk & End User SupportPosted on Nov 10

Full-timeHouston, TX, USANo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Computer Science or equivalent experience is required.
Five to seven years of experience is required.
Strong customer support skills are required.

Responsibilities

Resolve end-user issues and requests with a positive and helpful attitude.
Install and configure FII-approved software.
Identify and resolve software and hardware issues, or escalate them to the proper teams.
Image and deploy laptops and desktops.
Instruct new hires on backing up their data to OneDrive and contacting the Help Desk with issues and requests.
Manage and support mobile phones through Verizon MDM.
Create and manage user login accounts in Active Directory.
Maintain team inventory, software databases, and procedural databases.
Create and modify standard operating procedures, how-to guides, and procedural documentation.
Update software libraries.
Support and maintain conference room conferencing equipment.
Research and answer technical questions from other FII departments.
Perform inventories and audits.
Assist the OT production IT support team when needed.
Provide support for corporate events.
Act as liaison for Google partner accounts.
Help maintain printers by replacing toner and ink and coordinating repairs.

IT Support

Position Summary

Provide technical support to end users and assist with hardware, software, and IT infrastructure needs.

Responsibilities

Resolve end user issues and requests with a positive and helpful attitude.
Install and configure FII-approved software.
Identify, resolve, or escalate software and hardware issues to the proper teams.
Image and deploy laptops and desktops.
Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests.
Manage and support mobile phones through Verizon MDM.
Create and manage user login accounts in Active Directory.
Maintain team inventory, software databases, and procedural databases.
Create and modify SOPs, how-to guides, and procedural documentation.
Update software libraries.
Support and maintain conference room conferencing equipment.
Research and answer technical questions from other FII departments.
Perform inventories and audits.
Assist the OT production IT support team when needed.
Provide support for corporate events.
Act as liaison for Google partner accounts.
Help maintain printers by replacing toner and ink and coordinating repairs.

Requirements

Bachelor's degree in Computer Science or equivalent experience.
Strong customer support skills.
5 - 7 years of experience.

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Foxconn Industrial Internet

See more jobs