Senior Technical Account Manager

Powered by Plume's cloud-based, AI-optimized platform, Spectrum launches Invincible WiFi. WiFi 7 is here, and strong partnerships are what turn new standards into better everyday experiences. Congratulations to Spectrum on the launch of Invincible WiFi and their WiFi 7 Extenders, bringing faster, more consistent whole-home connectivity to customers. With integrated 5G backup and battery support, Invincible WiFi is designed to help keep customers connected through disruptions and power outages. Plume is proud to partner with the Spectrum team to bring this to life. Delivering WiFi 7 at scale means applying AI to real home conditions, including disruptions, so performance stays strong every day. That dependable performance is what earns subscriber confidence. Powered by Plume's cloud-based, AI-optimized platform, Spectrum's always-on WiFi 7 experience combines advanced hardware with intelligence that adapts in real time. Together, Plume is focused on reliability, resilience, and simpler day-to-day management, helping ISPs deliver the kind of consistent experience that keeps subscribers confident in their connection.Spectrum's Invincible WiFi is the first solution to combine WiFi 7, automatic 5G backup, and 8-hour battery protection in a single system to keep devices connected to the same network even during outages, with no manual intervention required. As Dan Herscovici, President and CEO of Plume, shared: "WiFi 7 is a major leap forward, but what matters most is dependable performance in everyday life. By working closely with partners like Spectrum on Invincible WiFi, we apply AI that adapts in real time and helps build better connections with consistent, everyday reliability to power the moments that matter." Excited for what's ahead as Plume keep building with partners worldwide. Big thanks to the Spectrum team for leading the way.

Plume, a cloud-managed Wi-Fi and smart home services provider for ISPs, has appointed Rebecca Stone as chief marketing officer. Stone brings over 20 years of experience in enterprise and service provider marketing, most recently serving as senior vice president of revenue marketing at Cisco, where she oversaw marketing for the company's $50 billion networking portfolio. At Plume, Stone will oversee go-to-market strategy and deepen engagement with ISP customers whilst communicating the company's capabilities in Wi-Fi management, cybersecurity and customer care. Before Cisco, she was CMO at Meraki, doubling the marketing team and growing marketing-sourced pipeline contribution to 35%. Plume's platform connects nearly half a billion devices across more than 400 ISPs globally.

Plume Design acquires ai-powered customer-care platform Sweepr to enhance ISP services. Plume Design, the leader in intelligent services for ISPs serving connected homes and small businesses, announced the acquisition of Sweepr, an AI-powered customer-care orchestration platform built for service providers. Sweepr processed more than 1 million customer interactions in 2025, helping operators deliver outstanding digital care experience to subscribers. Founded in 2018 and headquartered in Dublin, Ireland, Sweepr helps telecom operators deliver personalized support journeys that increase digital engagement, reduce call center costs, and improve customer satisfaction across use cases such as onboarding, technical support, and billing. The acquisition brings together two complementary strengths: Plume's real-time, device-level network intelligence and Sweepr's AI-native, no-code orchestration engine that connects into the systems providers already rely on. The combined platform helps ISPs move from seeing an issue to solving it faster,often without a call. Using real-time home network context, AI recommends the next best action, guides agents and subscribers, and safely automates resolution. Plume's cloud platform connects nearly half a billion devices, creating an unmatched foundation of real-world network and device telemetry across diverse home environments. By combining that intelligence with Sweepr's orchestration and interaction data, the platform continuously improves which actions work best in specific scenarios so providers can deploy proven workflows faster and refine them based on measurable results. The combined offering unifies intelligence, automation, and care into one platform that can be deployed quickly and integrated deeply. Key capabilities include: AI-guided diagnosis and resolution grounded in live in-home context - Detects issues, identifies likely root causes, and triggers the right workflow using real-time network and device signals. Context that follows the subscriber across every channel - Delivers true omni-channel experiences across app, web, IVR, chat, socials and live agents, without making the subscriber repeat information. Lower cost-to-serve through higher digital containment and faster agent resolution - Uses guided flows, dynamic knowledge, and recommends next best actions to reduce escalations, shorten handle time, and avoid unnecessary truck rolls. Proactive care and prevention - Spots degrading in-home conditions early and solves or mitigates issues before the subscriber experiences a problem. Fast time-to-value - Leverages no-code journey design, pre-built use cases, and integrations with existing OSS/BSS, CRM, IVR, CCaaS, and related operational systems. Sweepr will continue to be offered as a standalone platform, with ongoing support and continuity for existing customers. It will also be commercially available to Plume customers globally, extending its orchestration capabilities alongside Plume's network intelligence. Together, the combined platform will enable providers to identify monetization opportunities by using real-time context and behavior to proactively engage subscribers with relevant offers. Alan Coleman joins Plume as Chief Product Officer, leading combined product strategy and roadmap execution across the integrated platform. Before Sweepr, Coleman and Co-Founder Jim Hannon founded Brite:Bill, which was acquired by Amdocs in 2016. Hannon joins Plume as Chief Architect, focusing on technology and execution across the combined customer experience and orchestration roadmap. Coleman and Hannon bring deep telecom and broadband software experience and will work alongside Plume's leadership team to accelerate outcomes for their service provider customers. Dan Herscovici, President and CEO of Plume With Sweepr, The Fast Mode is connecting AI to the moments that matter, like when a subscriber needs help. By combining Sweepr's care orchestration with unmatched visibility across Plume's global dataset, The Fast Mode is turning network intelligence into action at scale. This is a landmark shift in how providers reduce costs, improve reliability, and build trust that drives long-term subscriber value. Alan Coleman, Co-Founder of Sweepr Sweepr adds context to every interaction - who the subscriber is, what equipment they have, what's happening in the home right now, and what's already been tried - so providers can solve the right problem the first time. Bringing that context together with Plume's real-time network intelligence means fewer repeat calls, fewer truck rolls, and support journeys that feel clear and consistent for subscribers.