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Pearson

Makes learning tools and runs certification exams

Advanced Specialist - Multiple Teams

Customer Education & TrainingPosted on Nov 12
Full-timeNo salary listed

About the Job

Requirements

  • A qualified teacher with experience teaching Computer Science, computing, ICT, or digital subjects in a UK or international school or college.
  • A degree in Computer Science or a closely related subject such as Software Engineering, Information Technology, or Mathematics.
  • Strong practical programming knowledge, for example Python, and a clear understanding of algorithms, computational thinking, data representation, and computer systems.
  • Familiarity with academic and vocational or technical computing qualifications, such as GCSE, International GCSE, A Level, BTEC, T Level, V Level, or Functional Skills Digital.
  • Ability to explain technical and assessment topics clearly and empathetically to teachers.
  • Confidence delivering online and face-to-face training and creating accurate, accessible support materials.
  • Ability to work collaboratively across product, assessment, sales, marketing, and customer service teams.
  • An organised, self-directed working style and ability to manage multiple queries and workstreams.
  • Interest in teacher communities, professional networks, social media, and education-sector developments.
  • Strategic judgement and ideas that strengthen customer support, qualification uptake, and centre confidence.

Responsibilities

  • Respond to teacher and centre queries through email, web, online meetings, social channels, and phone support.
  • Create subject news, monthly teacher updates, guidance documents, presentations, posts, and video support.
  • Deliver live online support sessions and contribute to training events, conferences, and teacher networks.
  • Monitor qualification themes and recurring questions, then improve guidance and propose proactive resources.
  • Represent teacher feedback in qualification, assessment, and redevelopment discussions.
  • Work across UK and international qualification teams, sharing insight across academic and vocational pathways.
  • Maintain active relationships with teachers, schools, colleges, subject associations, and education stakeholders.
  • Stay current with DfE, Ofqual, Computing At School, BCS, AI, and wider computing developments.

About the Company

Pearson

Makes learning tools and runs certification exams

Pearson makes learning materials and runs assessments for students, educators, employers, and professionals, combining digital courseware with qualifications that verify knowledge and skills. Its MyLab and Mastering platforms pair college content with practice activities and tools that let instructors track progress. The business also supports online schools, English learning, professional certification, and workforce training, with products used in classrooms, workplaces, and testing centers. It earns money from courseware sales, digital subscriptions, assessment fees, and contracts with education institutions and employers. Pearson traces its roots to 1844 and is headquartered in London.

Company size
10,001+
Company stage
IPO
Headquarters
Covent Garden, United Kingdom
Founded
1844

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