Marriott International

Manages and franchises hotels around the world

Guest Service Expert

Dining, Bar & Counter ServicePosted on Nov 11

Full-timeMiami, FL, USANo salary listedIn-person

About the Job

Requirements

Less than one year of related work experience is listed as a preferred qualification.
No supervisory experience is listed as a preferred qualification.
A high school diploma or GED equivalent is listed as a preferred qualification.
No license or certification is required.
Ability to stand, sit, or walk for extended periods; move over sloping, uneven, or slippery surfaces; read and visually verify menu information; and move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance, including reaching overhead and below the knees, bending, twisting, pulling, and stooping.
Maintain professional uniform, personal appearance, and communications; follow company policies and procedures; uphold quality standards; and contribute to a safe workplace.

Responsibilities

Set tables, communicate with the kitchen, interact with and serve guests, and clean work areas and supplies.
Deliver a range of services that help guests enjoy their meal and make transactions feel like part of the guest experience.
Perform other reasonable job duties as requested.

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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