KONE

Manufactures and maintains elevators, escalators, doors

Service Operations Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeNingbo, Zhejiang, ChinaNo salary listedIn-person

About the Job

Requirements

Ensure site supervisors, maintenance employees, and subcontractors receive appropriate safety guidance.
Select and develop talent, maintain employee motivation, and support ongoing development and goal achievement.

Responsibilities

Maintain high customer satisfaction in the region and work proactively with customers to identify mutually beneficial solutions.
Ensure customer issues are answered promptly and receive appropriate attention, and that complaints are resolved accurately and promptly with other KONE team members.
Manage maintenance quality in the region, ensure maintenance services are completed to required quality and quantity, and ensure repair work is timely, genuine, and controlled within a reasonable scope.
Complete safety and quality inspections to company requirements and continuously improve site safety and quality.
Ensure an orderly handover from installation to maintenance.
Continuously improve work processes according to the characteristics of the region.
Control site operating costs and CMII.
Manage regional repair services and collections.
Ensure existing maintenance business continues to operate effectively; work with the service sales team on contract renewals, recapturing business, and effective growth in the elevator portfolio.
Organize, build, and lead the regional maintenance team and ensure performance targets are achieved.

1.   负责该地区高水平的客户满意度，积极与客户合作，寻找与客户双赢的方法
2.   确保客户的问题得到及时的回答，并给予适当的关注，确保投诉得到准确及时的解决(与通力团队的其他成员一起)
3.   确保工地主管/维保员工和分包商得到正确的安全指导
4.   负责该地区的维保质量，确保保养服务能够保质保量完成，确保招修的及时性及真实性，并控制在合理范围
5.   根据公司的要求，保质保量完成安全质量检查，并持续改善工地安全质量
6.   负责从安装到维保的交接运行有序
7.   根据负责地区的特点，持续改进工作流程
8.   负责控制现场运营成本和CMII
9.   负责该地区维修服务和收款
10.   确保现有维保业务持续有效运作，配合服务销售团队完成项目的转续签夺回业务，确保梯台量有效增长
11.   负责组织搭建和领导该地区的维保团队，确保绩效目标的达成
12.   负责选拔和储备人才、培养人员，确保他们的动机，持续发展，实现目标

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1910

Recently Posted Jobs

Explore more opportunities at KONE

See more jobs