Guest Services Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

GUEST SERVICES ASSISTANT MANAGER

The Four Seasons Resort Hualalai is looking for a Guest Services Assistant Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms team, the Guest Services Assistant Manager works across disciplines to deliver an exceptional experience.

WHAT YOU’LL DO

• Supervise, train, and motivate employees to thoroughly understand all of their duties and responsibilities.

• Helps manage the staff at Guest Services.  Directs all activities to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines of staff when needed. 

• Reviews and monitors schedules of staff within the department, Guest Services Coordinators, Valet Attendant, Bell Attendant, Resort Drivers and Pueo Attendants. Monitors their activities to ensure that standards are being met, staff is being supported, and guest needs are being met. 

• Resolves customer complaints and handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone. 

• Coordinates arrivals and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, Groups, Curb Sides and Club Guests. 

• Takes action in all matters related to the safety, security, satisfaction, and wellbeing of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. 

• Checks in and out guests from their room ensuring that all check in and check out standards are met. Assists valet and door attendants in ensuring check in and check out standards are met. 

• Utilizes a variety of computer systems to ensure guests are being checked in into the appropriate room.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Ability to accurately read and work with computer systems.

• Strong Customer Service skills    

• Proficient knowledge of Microsoft Word, Excel and 10-key by touch

• Valid Driver’s License 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $72,000 - 79,000  

• An on-site Physical Therapist 

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: 

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal