Vice President of Portfolio Operations

About Us

Rate of Pay: $96,000-110,000

Schedule:  Monday-Friday (8:00am-5:00pm)

Hours: 40 Full-Time 

Location: Tigard, OR, Corporate Office

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

  * Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.  

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Essential Functions and Responsibilities

Strategic Planning

• Create and administer annual operating budgets and business plans.
• Provide monthly scorecard reports on regional performance, highlighting key operating metrics and client satisfaction.
• Prepare and present quarterly roadmap and initiative updates, prioritizing cost/time savings, competitive advantages, performance improvements, and ancillary income opportunities.
• Implement Cascade Management’s best practices and brand standards across the portfolio and leasing teams.
• Ensure the continued development, deployment, and maintenance of operational tools, strategies, workflows, SOPs, training deliverables, and other materials.
• Optimize operational reporting standards and create new reporting mechanisms for performance comparisons and benchmarking.
• Develop, maintain, and regularly update benchmarking guidance for the property management and leasing teams and leadership, focusing on expenses, revenue strategies, and business development.

Leadership & Development

• Foster collaboration and productive relationships with internal teams, (including Portfolio Management, EVP of People, Accounting and Asset Management, Business Development, Marketing, Compliance and Maintenance) to drive business process improvements and portfolio performance.
• Provide direction and mentorship to ensure team members’ professional development and growth.
• Motivate and inspire teams through positive recognition and leadership that embodies Cascade Management’s standards of excellence in service.
• Perform essential management functions, including hiring, training, coaching, succession management, accountability, performance reviews, and career development.
• Participate in due diligence efforts for new acquisitions, overseeing operational areas during transitions.
• Conduct 1-on-1 meetings covering coaching, conflict resolution, goal setting, and performance reviews.
• Partners with Human Resources on people matters, including new employee onboarding, training and development, performance management and career progression strategies.
• Mentor team members and hold them accountable for performance goals, aligning individual priorities with business objectives.
• Implement change management strategies to foster team adaptability and engagement.
• Collaborate with the Executive Leadership Team to support and implement company-wide initiatives.

Client Management

• Build and maintain strong relationships with key owner clients, fostering open, ongoing communication.
• Provide ethical leadership to uphold Cascade Management’s core value of Service First.
• Present financial analysis and comparisons to ownership, supporting business initiatives and driving performance.

Financial Management

• Identify and implement new business opportunities to drive revenue growth. Oversee Leasing dept for new development opportunities.
• Lead the annual budget review for each region, ensuring alignment with corporate financial goals.
• Evaluate and optimize business processes to improve operational efficiency across all property management functions.

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

• 10+ years of dynamic relevant experience in multi-family and affordable housing third-party property management, overseeing a portfolio of 5,000 units or more.
• Possess a bachelor’s degree (business, property management, finance etc)
• Proven track record for strategic business development in company organization and growth
• Ability to drive optimum solutions for all aspects of property management
• Entrepreneurial spirit, self-motivated, team-player
• Competency in Microsoft Suite (including Word, Excel, PowerPoint, etc.)
• Personable, enthusiastic, and engaging personality
• Excellent communication skills both verbal and written
• Organized and able to manage multiple priorities

Certifications, Licenses, and Registrations

Valid Driver’s License and insurance is required.

CPM (Certified Property Manager) 

Travel Requirements:

Frequent travel is required consistently between 20%- 50% percent of the time, frequency will fluctuate depending on business needs. This position is based in our Portland/Tigard Office and travel to properties in OR, WA, ID and TX are required in addition to conference attendance in any of the contiguous United States.

Supervisory Responsibilities

 May supervise between 7-12 employees.

Communication and Interpersonal Skills

Must possess exceptional communication and interpersonal skills to effectively coordinate between various departments and stakeholders. This includes clear articulation of ideas, active listening, and the ability to negotiate and persuade. Ability to speak effectively before groups of customers or employees of an organization. Ability to have development and accountability conversations which successfully communicate the required actions teams must take to be successful. These skills are crucial for building strong relationships, facilitating collaboration, and ensuring that all the parts of the organization are working in harmony towards common goals.

Financial Acumen and Budget Management 

A solid grasp and history of financial principles to make sound business decisions. Skills include: budgeting, forecasting, financial reporting and roll up. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to take business acumen and apply to the operations to successfully manage NOI, budgets, and profits.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must possess analytical skills to determine business solutions for complex and simple problems. Turning findings into actionable, process-driven solutions that can be replicated through the department and company where required.

Strategic Planning and Execution

Ability to show experience and skills in planning for long term success of the business through people. Ability to set operational goals, aligning them with the company's strategic objectives, and meticulously executing plans. It requires a balance of foresight and practicality, enabling Operations Managers to navigate challenges and capitalize on opportunities with a results-driven approach.

Technology and Data Analytics

In an increasingly data-driven world, Operations Managers need to harness technology and data analytics to enhance decision-making and operational visibility. Proficiency in this area involves understanding data collection methods, analytical tools, and information systems. By leveraging data, Operations Managers can make informed decisions, predict trends, and measure the effectiveness of operational strategies. Ability to operate various work systems and software in an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.