Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission:help MSPs evolve into MVPs (their clients’ most valuable partner).Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.

Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs.

Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About the RoleLead the sales journey for our clients by building strong partnerships, understanding their needs, and showcasing the value of ScalePad’s innovative solutions. You’ll receive the training and support needed to master our products and confidently demonstrate their capabilities. With your sharp market insight and go-to-market instincts, you’ll excel in our fast-paced, entrepreneurial environment. A self-starter with a creative edge, you balance priorities with empathy and serve as ScalePad’s voice to the world- driving growth and elevating MSP solutions on a global stage.

What you’ll own

Get ready to go beyond order-taking. Your strategic responsibilities include:

Lead the complete sales process, from initial engagement, sales demo and strategic consultation with prospects and core partners to understanding their unique needs, articulating the value proposition of ScalePad, and ultimately closing deals. Your ability to navigate this cycle efficiently and effectively will be key to our continued success.
Serve as the face of ScalePad to our prospects and core partners, acting as a trusted advisor and educating them on the full suite of sales resources available. Demonstrate how our solutions can address their needs now and in the future to support their business growth and client success.
Stay ahead of the curve in the fast-paced world of MSPs by maintaining a deep knowledge base of market behaviour and trends. Anticipate partner needs and tailor your approach accordingly.
Utilize exceptional communication skills, both written and verbal, to articulate complex ideas clearly and persuasively. Listen with empathy and understanding, becoming a trusted advisor and advocate for our partners.
Play a crucial role in contributing operationally to the growth and success of our company. Provide insights and feedback to shape strategies, processes, and product offerings, ensuring we remain at the forefront of innovation in the MSP space.
Maintain accurate and up-to-date records in CRM software, leveraging insights to optimize outreach strategies and meet or exceed sales targets.
Provide feedback to internal teams on product enhancements, process improvements, and market insights to ensure we remain innovative and competitive.
Drive revenue growth within our existing partner base by identifying and executing strategic cross-sell opportunities among partners already leveraging at least one ScalePad solution.
Engage partners through proactive outreach, tailored consultations, and value-driven conversations to uncover additional needs, position complementary offerings, and expand account footprint.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

2+ years of successful SaaS or B2B experience in a business development or sales rolewhere you learned and applied in depth industry product knowledge to consult on the needs of the client.
We would love to know if you have experience in the MSP space or selling to IT decision-makers. If you do not yet have experience with IT or MSP, tell us why you are interested in ScalePad and the MSP space now.
You can discuss a past demonstrated ability to succeed with a plan which may have included strategies to position and advise on new products or new features within existing products.
You can share a process or methodology you have learned to support your clients experience in evaluating and selecting a service or product based solution.
Metrics-driven mindset with expertise in pipeline management, conversion tracking, and leveraging CRM systems like Hubspot or SFDC to manage and communicate your potential results and forecast.
Proven success in fast-paced, dynamic, and entrepreneurial environments, balancing multiple priorities with precision and empathy.
Self-starter with excellent communication skills, both written and verbal, adept at building rapport with partners, colleagues, and managers.
You actively use AI tools in your sales workflow— for account research, personalized outreach, deal strategy, and pipeline management — and can point to specific ways it improves your performance. (Non-negotiable)

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

Everyone's an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and 401(k) matching.
Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.
Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you're at home or in one of our hubs.
Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, and Phoenix. Specific work models are outlined in each posting.
Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
Well-being and time to recharge. Take care of yourself and your family with comprehensive health and dental coverage.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.

About the company

ScalePad provides managed IT support solutions tailored for small to mid-sized MSPs by offering ready-to-use, automated workflows that streamline operations and improve client experiences. Its products are cloud-based, subscription-driven software that MSPs can deploy quickly to automate routine tasks, standardize service delivery, and generate insights and reports. ScalePad differentiates itself by offering easy-to-use, out-of-the-box automation focused on MSPs, combined with additional value through industry insights and educational materials to position itself as a trusted thought leader in the MSP space. The company’s goal is to help MSPs save time, scale their operations, and deliver exceptional service, strengthening trust with clients and driving sustainable growth.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

2015

Get referred to ScalePad

See people who can refer or advise you

Simplify's Take

What believers are saying

ScalePad launched Copilot June 15, 2026, with GA planned for September 2026.
January 13, 2026 Produce8 acquisition adds software-usage intelligence for licensing and shadow AI.
ScalePad won four 2026 MSP Today Product of the Year awards, boosting credibility.

What critics are saying

Produce8 integration still occupies roadmap time, delaying revenue impact until late 2026.
Microsoft, ConnectWise, and Datto bundle adjacent workflows, squeezing ScalePad’s pricing power.
If MSPs adopt native PSA and RMM analytics, ScalePad becomes a replaceable reporting layer.

What makes ScalePad unique

Lifecycle Manager and ControlMap unify QBRs, compliance, SaaS, and AI context.
Copilot launched June 15, 2026, turning MSP insight into tasks inside workflows.
ScalePad serves 12,000 MSPs globally, creating deep channel distribution and usage data.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) Company Match
Professional Development Budget
Hybrid Work Options
Unlimited Paid Time Off
Wellness Program
Phone/Internet Stipend

Growth & Insights and Company News

6 month growth

1 year growth

17%

2 year growth

22%

Newswire

Oct 21st, 2026

ScalePad and Pax8 announce strategic relationship.

ScalePad and Pax8 announce strategic relationship. Advancing visibility into Shadow IT and Shadow AI while expanding access to ScalePad's portfolio and MSP expertise VANCOUVER, British Columbia, October 21, 2026 (Newswire.com) - ScalePad and Pax8 today announced a strategic relationship to help Pax8 partners uncover new opportunities in the accounts they already serve. The cooperative effort includes a joint product development initiative, the availability of ScalePad's products and services through the Pax8 Marketplace, and ScalePad's designation as a Pax8 Galactic partner. ScalePad's full product portfolio will be available through the Pax8 Marketplace starting in Q1 2027, giving Pax8 partners access to capabilities across customer success, SaaS management, security and compliance, backup monitoring, and quoting. As businesses adopt more applications and AI tools, MSPs need a clearer understanding of what is being used across their client environments. The companies' joint product development initiative will initially focus on Shadow IT and Shadow AI visibility, helping partners identify unmanaged applications, assess emerging risks, and uncover client needs that might otherwise go unaddressed. "For many MSPs, the next growth opportunity is already inside the accounts they serve," said Ryan Sigouin, Chief Revenue Officer at ScalePad. "The challenge is knowing where to look and turning what you find into a conversation that matters to the client. This collaboration brings together the breadth of our portfolio and practical MSP expertise to help Pax8 partners understand what their clients need and act on those insights." As a Pax8 Galactic partner, ScalePad's contribution will extend beyond its presence on the Marketplace. Through Pax8 Academy and other partner programs, ScalePad will deliver practical education and enablement to help partners strengthen client relationships and grow their businesses. That guidance will draw on original industry research and firsthand experience operating and working alongside MSPs. "Partners can't help customers manage what they can't see. The reality is that AI and technology adoption are moving faster than most organizations can track," said Nick Heddy, President and Chief Commerce Officer at Pax8. "Together with ScalePad, we're helping partners gain visibility into what's happening across their customer environments so they can have better conversations, manage risk, and identify new ways to support their clients. That visibility is becoming essential as partners make the shift from managed services to managed intelligence." About ScalePad ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Our platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client. Learn more at scalepad.com. Media Contact

Associated Press

Aug 12th, 2026

ScalePad launches redesigned Lifecycle Manager with AI-powered workflows for MSP client growth

ScalePad has launched an updated version of its Lifecycle Manager platform designed to help managed service providers strengthen client relationships and identify growth opportunities. The Vancouver-based company's reimagined Customer Success workspace integrates AI-powered workflows, SaaS management tools, and client insights into a single platform. The updated system addresses a key challenge for MSPs: connecting disparate information systems to prepare for strategic client conversations. According to CEO Chris Day, successful MSPs differentiate themselves by understanding client objectives and aligning technology decisions with business goals. New features include a redesigned user interface, SaaS management capabilities for tracking software usage and licensing, and ScalePad Copilot for data analysis and planning. The updates are available to partners through Lifecycle Manager Pro and Lifecycle Manager X plans.

Addigy

Jul 23rd, 2026

Addigy now connects with ScalePad Lifecycle Manager.

Addigy now connects with ScalePad Lifecycle Manager. By Joel Cedano on July 23, 2026 Managed Apple device and contact data now flows automatically from Addigy into ScalePad Lifecycle Manager - so client planning starts from a complete, current picture. Every strong client conversation starts with good data. If the device counts are stale, the contacts are wrong, or half the fleet is missing, even the best QBR turns into a scramble to reconcile spreadsheets before the meeting. That's the gap the Addigy <> ScalePad integration closes. ScalePad Lifecycle Manager now integrates with Addigy, automatically syncing managed Apple devices and client contacts from your Addigy environment. The data your Apple MDM already tracks now feeds the platform your team uses to plan, budget, and lead strategic client relationships. No re-keying, no exports, no drift between systems. What the ScalePad integration does. Once connected, Lifecycle Manager pulls two things from Addigy on an ongoing basis: * Managed Apple devices: your Mac, iPhone, iPad, and Apple TV fleet imported automatically, so asset data in Lifecycle Manager reflects what's actually deployed. * Client contacts: the people tied to each account synced across, so records stay accurate without manual upkeep. The result is less manual data entry, fewer stale records, and a more complete view of every client, the foundation for the roadmaps, budgets, and reviews Lifecycle Manager is built to drive. Why it matters for Apple-focused MSPs. Addigy is purpose-built Apple device management for MSPs, and with Lifecycle Manager, Addigy turn all operational work on endpoints into visible, strategic value for the client. Connecting the two means the effort you already put into managing Apple devices shows up where account managers and vCIOs actually plan. When client data is complete and current, it's easier to: * Spot aging infrastructure * Build multi-year roadmaps * Plan technology investments * Run QBRs that move the relationship forward Instead of gathering and cleaning data before every review, your team spends that time guiding clients toward better outcomes. That's the difference between managing technology and leading client strategy. Benefits for your MSP team: * The data enters once. Device and contact information lives in Addigy and flows into Lifecycle Manager automatically. * Inventory that stays current. As Apple devices are enrolled or retired in Addigy, Lifecycle Manager reflects it. Your asset picture is accurate the moment you need it, not after a cleanup pass. * QBRs and roadmaps built on real data. Walk into strategic reviews with a complete, up-to-date view of the client's Apple fleet, and spend the time advising instead of gathering. * Gain hours back across the team. Less manual data entry means more capacity for strategic work clients pay more for. Client benefits: * Smarter hardware budgeting. A complete view of device age and lifecycle makes refresh planning predictable, so fewer surprise expenses, clearer capital forecasts. * Problems caught early. Aging or at-risk devices surface before they fail, not after. * A stronger security and compliance footing. Planning starts from an accurate, current inventory of every managed Apple device. Getting started. This integration is available now. Connecting your Addigy environment takes just a few minutes, and devices and contacts start syncing into Lifecycle Manager automatically. If your team runs Addigy and ScalePad Lifecycle Manager, this is a quick connection that pays off in every client review that follows. Joel Cedano. Principal Product Manager at Addigy

MSP Influencer

Jul 13th, 2026

8 ways the SeedPod Cyber + ScalePad integration simplifies cyber insurance for MSPs.

8 ways the SeedPod Cyber + ScalePad integration simplifies cyber insurance for MSPs. Cyber insurance has become an increasingly important part of the MSP conversation, but the process of gathering information and supporting insurance discussions can be time-consuming. The new SeedPod Cyber + ScalePad integration is designed to help streamline cyber insurance workflows by leveraging operational data already available in ScalePad, making it easier for MSPs to support both their own insurance needs and those of their clients. 1. Reduces manual data collection The integration uses information already available in ScalePad, helping reduce the manual effort often associated with cyber insurance applications. 2. Simplifies the insurance process By connecting operational data with cyber insurance workflows, MSPs can spend less time gathering information and more time moving the process forward. 3. fits into existing workflows Many MSPs already use ScalePad in their daily operations. The integration works within an existing platform rather than requiring another standalone process. 4. supports more productive client conversations With operational information more readily available, MSPs can focus discussions on cyber risk, coverage considerations, and client needs instead of administrative tasks. 5. complements msp-specific coverage SeedPod Cyber specializes in cyber insurance and Tech E&O designed specifically for MSPs. The integration supports that MSP-focused approach by making relevant information more accessible during the insurance process. 6. helps streamline client onboarding Reducing the amount of manual information gathering can make it easier to begin cyber insurance discussions with both new and existing clients. 7. improves operational efficiency Bringing insurance-related workflows closer to the operational tools MSPs already use can reduce duplication of effort and simplify day-to-day processes. 8. supports a more connected risk strategy Cyber insurance is increasingly part of broader cybersecurity and risk management conversations. The integration helps connect operational insights with those discussions, making it easier for MSPs to approach cyber insurance as part of an overall risk strategy. why it matters Cyber insurance continues to evolve, and MSPs are looking for ways to simplify processes without sacrificing visibility or efficiency. By integrating with ScalePad, SeedPod Cyber is helping MSPs streamline cyber insurance workflows while supporting more informed client conversations. Interested in learning more about the SeedPod Cyber + ScalePad integration? Explore these resources:

ScalePad

Jun 15th, 2026

ScalePad introduces Copilot, an AI teammate built for MSP operations.

ScalePad introduces Copilot, an AI teammate built for MSP operations. Now available in Lifecycle Manager, Copilot transforms the platform from a system of record into a system of action. VANCOUVER, BC, Canada (June 15, 2026) - ScalePad today launched ScalePad Copilot in open beta, a response-and-task-based AI teammate built directly into Lifecycle Manager. MSPs have no shortage of information - between asset data, lifecycle insights, assessments, and customer planning tools. The challenge is turning those insights into action. Siloed data, disconnected workflows, and AI tools that lack operational context often get in the way. Unlike generic AI tools, Copilot already understands the customer data and workflows living within Lifecycle Manager. This allows it to surface priorities, make relevant recommendations, and help MSPs create follow-up actions through simple, natural language conversations. Copilot helps move work forward, while leaving MSPs in control of reviews, approvals, and final decisions. "MSPs don't have a visibility problem - they have an execution problem," said Chris Day, Founder and CEO of ScalePad. "Most AI tools stop at telling you what's wrong. ScalePad Copilot takes the next step by helping MSPs create the tasks, plans, and follow-ups that keep client work moving forward. Ask it, and it acts. That's what it means to turn insight into action." ScalePad Copilot is designed to handle the heavy lifting of preparation and analysis, helping MSPs spend less time gathering information and more time delivering value to clients. Today, MSPs can use Copilot to: * Prepare QBRs with customer-ready summaries, lifecycle insights, risks, opportunities, and recommendations. * Generate strategic meeting talking points based on customer data and activity. * Instantly summarize customer environments, surfacing key risks and opportunities. * Turn recommendations into action by creating initiatives and remediation tasks from planning discussions. "The value of AI isn't generating another answer - it's understanding operational context and helping teams take meaningful action," said Brandon Peterson, Chief Technology Officer at ScalePad. "Because Copilot is built directly into Lifecycle Manager, it understands customer environments, lifecycle risks, and operational workflows. That context is what makes automation useful." One AI teammate across the ScalePad ecosystem. The launch of Copilot in Lifecycle Manager builds on ScalePad's growing investment in AI, building on recent AI innovations introduced in ControlMap. Today, Copilot can draw information from across the ScalePad ecosystem, helping MSPs bring together lifecycle data, compliance insights, client planning information, and other operational context. By combining connected data with conversational interactions, Copilot can help MSPs move through complex, multi-step workflows more efficiently. This enables more informed recommendations, more relevant actions, and a more complete view of client environments. As ScalePad's AI capabilities evolve, MSPs will be able to work more seamlessly across ScalePad tools and workflows, without losing context or starting from scratch. ScalePad Copilot is now available in open beta within Lifecycle Manager. MSPs will receive unlimited credits for the first three months, with general availability planned for September 2026. About ScalePad: ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Its platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client. Media Contact: Brittany McDougall [email protected] (604) 334-8986