All Accor

Global hotel management, franchising, loyalty program

Rotating Receptionist

Hotel Guest ServicesPosted on Nov 12

Full-timeClermont-Ferrand, FranceNo salary listedIn-person

About the Job

Requirements

Proficiency with Fols and/or Opera hotel software.
Proficiency in English.

Responsibilities

Welcome guests and manage their experience from arrival through departure.
Handle guest check-in and check-out, billing and payment collection, reservations, and updates to arrivals and guest files.
Inform guests about hotel services and local attractions.
Respond to guest requests, complaints, and expectations.
Liaise with housekeeping, food and beverage, technical services, and management departments.
Pass instructions between teams during shift handovers.
Ensure compliance with safety procedures and quality standards.
Work full-time on a permanent contract for 39 hours per week, with continuous morning or evening shifts and no split shifts; occasionally cover night shifts when the night team is on leave or absent.

Description du poste

La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérience mémorable.

Votre rôle :

Accueillir les clients, assurer le check-in et check-out, établir la facturation et l'encaissement ,effectuer les réservations, contrôler et mettre à jour les arrivées et les dossiers clients.

Mais aussi:

Renseigner les clients sur les services de l'hôtel et les attractions locales.
Répondre aux demandes, réclamations et attentes des clients.
Assurer la liaison avec les services étages, restauration, technique et direction.
Transmettre les consignes entre les équipes lors des passations.
Veiller à la bonne application des procédures de sécurité et des standards qualité.

Qualifications

Votre expérience et vos compétences incluent :

Maîtrise du logiciel Fols et ou Opera
Maîtrise de l'Anglais

Informations supplémentaires

Ce que nous offrons :

- Un CDI à temps plein (39H)
- Horaires : Continue matin ou soir pas de coupure, peut ponctuellement assurer des remplacements de nuit en cas de congés ou d'absences de l'équipe de nuit.
- Mutuelle prise en charge à 50%
- Tickets restaurant 8.50€
- Participation transport en commun à 50%
- Avantages All Heartist, c'est-à-dire des discounts avec nos marques partenaires.

Compensation: N/A to 2248 (EUR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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