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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Associate Specialist

Clinical Support & Patient AdministrationPosted on Nov 3
Part-timeSneedville, TN, USA$17 - $18.15 /hr

About the Job

Requirements

  • At least 1 year of customer service experience is required.
  • Must be inquisitive and open to innovation, including using artificial intelligence to explore better processes and improve patient and client experiences.
  • A high school diploma or GED is required.
  • CRCR certification is required within 6 months of hire; the company pays for it.
  • Must reside in and be authorized to work within the United States.
  • Must be able to work on-site at Ballad - Hancock County Hospital in Sneedville, Tennessee.

Responsibilities

  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Follow policies and provide patient and colleague interactions with appropriate compassion and customer service.
  • Meet point-of-service goals as assigned.
  • Use quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms adopted for future services.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and assist with a clean claim rate.
  • Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible Medicare nonpayment for tests, distribute the ABN as appropriate, and distribute and document other designated forms and pamphlets.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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