IT Support Technician

The Opportunity 
NTS is hiring an IT Support Technician that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

Key Responsibilities (*Essential Functions)

• Provide timely support for end-user incidents submitted through Spiceworks
• Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications
• Perform password resets and account unlocks per privileged access procedures
• Image, provision, and deploy Windows and mobile devices using Microsoft Intune
• Enroll devices into compliance and configuration profiles
• Perform device refreshes, swaps, returns, and secure device wipes
• Monitor workstation health through Ninja RMM
• Execute basic remediation tasks
• Apply updates and software deployments
• Assist with user onboarding/offboarding
• Create and configure user accounts following templates
• Assign licenses and verify service provisioning
• Maintain accurate notes in Spiceworks
• Support compliance with organizational policies and CMMC Level 2
• Provide professional communication with users
• Escalate advanced issues as needed
• Educate users on basic IT best practices

Requirements

• Fluency in English (written and spoken)
• Clearance Eligibility: must be able to obtain and maintain a US Security clearance which requires US Citizenship

Education        

• High School Diploma Required; Associate degree Preferred

Required Skills, Experience & Abilities

• 1–2 years of IT support experience or equivalent
• Familiarity with Microsoft 365, Windows 10/11, and basic networking
• Ability to follow structured processes in security-conscious environments
• Strong communication and customer service skills
• Ability to lift and move typical IT equipment

Preferred Qualifications

• Experience in Microsoft Azure GCC-High
• Hands-on experience with Microsoft Intune, Ninja RMM, and Spiceworks
• CompTIA A+, Network+, or Security+
• Experience supporting conference room devices or VTC equipment

Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the *essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 50 lbs
• Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment)
• Ability to perform tasks involving typing, cabling, and handling small electronic components
• Ability to effectively communicate, participate in meetings, and identify and troubleshoot technical issues using appropriate tools and methods
• Ability to travel domestically up to 10% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities
• Ability to sit or stand for long periods of time
• The noise level in the work environment is usually moderate
• Professional office environment with standard office equipment (computers, phones, printers)
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols
  
  

Additional information

• Onsite position at NTS Office in Gainesville, VA
• Standard work schedule is Monday-Friday 8:00am-5:00pm EST; some overtime may be required for system maintenance/upgrades and/or outages. 

Compensation:
The base salary range for this position is $60,000.00-$75,000.00

Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity.

Benefits:
NexTech Solutions offers a comprehensive benefits package designed to support employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.

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Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].