Supervisor - Agency and New Business

Position Overview

The Supervisor, Agency & New Business position will be responsible for overseeing the management and coordination of the operations function in support of the administration of annuity policies.  This position will develop, execute, and manage the operational needs for the business.  The position will lead the Agency & New Business team and identify strategic operational needs; and partner with internal and external resources to execute and manage the policy administration function. This role will be closely managing the day-to-day operations of business and providing strategic guidance to get this function established.

Responsibilities:

• Manage staff responsible for reviewing new business applications and reviewing incoming agent appointment packets to represent company products.  Coaches and develops staff, evaluates performance, conducts performance reviews, maintains accurate records, ensures department and company practices and procedures are followed, and assists with the hiring process.  Motivates staff to continuously provide highest level of service to customers within service delivery standards for accuracy, timeliness and productivity.
• Coordinates the development and maintenance of process and standard operating procedure documentation and represents the business in defining business requirements for IT initiatives, including continuous improvement efforts.
• Investigate and implement new or changes to procedures, reorganization of work, and training of new and current staff.  Recommends system modifications and enhancements and is involved in software testing and development for new or enhanced applications.
• Identify, develop and mentor a team of operations professionals to service new annuity products written by Clear Spring Life and Annuity (‘CSLAC”).
• Implement processes and procedures to ensure the accurate and efficient administration of policies and agent licensing, contracting and commissions.
• Support policy deployment in the areas of customer satisfaction, on-time delivery, and on-site performance measures
• Coordinate and partner with internal Legal and Compliance team members to ensure all applicable regulatory requirements are identified and compliant.
• Participate in multi-department ad-hoc committees regarding product and system developments and administration, new product implementation, commission changes, administrative changes to contracts, special promotions and customer notices or announcements.
• Provide day-to-day management and leadership for the team through effective communications, coaching, training, development, and accountability.
• Develop and manage to standard service metrics.
• Monitor metrics and report results to senior leaders within the organization, along with identifying operational efficiencies and changes that can be implemented.
• Develop training materials and facilitate training to new staff members for rollout of new products on the administration platform.
• Assist with and provides backup for work teams depending upon volume of incoming and outstanding transactions.

Education and Qualifications:

• Associate’s or Bachelor’s degree in a related field required

• 5+ years relevant operations experience and management experience, preferred; and financial services and/or insurance experience, preferred Annuity experience
• Creative thinker able to work independently in a fast-paced organization
• Experience leading and motivating an operation team/function, and influence others outside of direct reporting relationship
• Proven ability to communicate effectively
• Strong problem solving and negotiating skills
• Strong team leader and results oriented

The company also offers robust Benefits offerings which include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; and Commuter Benefits plan for parking and transit. In addition, all employees of Alta are provided with a daily lunch stipend.