Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
Previous experience as an Assistant Manager, Supervisor or similar role in a busy hospitality venue.
Experience managing or supporting large teams.
Strong English communication skills, both written and verbal.
Excellent customer service and sales abilities.
Strong organisational skills and the ability to monitor the whole venue.
Ability to think on your feet, adapt and solve problems quickly.
Comfortable working under pressure in a fast-paced environment.
A track record of training, motivating and supporting teams.
Availability to work shifts as needed.
Responsibilities
Run busy services confidently and keep the operation flowing smoothly.
Organise the bar, floor and barback teams according to the needs of the day.
Liaise with the host and kitchen teams to plan for bookings, peak times and potential pinch points.
Monitor the venue throughout service and respond quickly to operational needs.
Maintain high standards across service, cleanliness, presentation and guest experience.
Lead by example during busy periods and support the team where needed.
Take responsibility for delivering a great guest experience throughout the venue.
Address customer concerns and resolve issues effectively.
Train, support and motivate the team to maintain high standards.
Help organise team roles and sections during service.
Work with the management team to help drive the business forward.
Support menu choices and service improvements.
Help streamline service and improve operational efficiency.
Maintain consistent stock control and support ordering processes where required.
Identify opportunities to increase sales, improve service and maximise guest satisfaction.
Desired Qualifications
Confident, attentive, friendly and well presented.
A welcoming, friendly demeanour, even on a hectic day.
A strong team-player with a hands-on approach.
London Bridge Rooftop
London Bridge, London
Full-time / Fixed-term contract
£16.50 per hour + service charge, currently around £6.00 per hour
Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from The Shard, with top-notch views of London, cocktails, pints and amazing food.
We love our customers and like to make them feel at home. We’re looking for an outgoing, confident and lively Assistant Manager to come and join our fun and friendly family, helping us deliver smooth service, a happy team and a brilliant guest experience.
The Role
As the Assistant Manager, you will be at the heart of our operation, running service, organising the team and taking responsibility for guest experience. Your role is pivotal in ensuring a smooth operation and a happy, well-supported team.
You will liaise with the host and kitchen teams to make a plan for the day, analysing peak times and potential pinch points, and organising the bar, floor and barback teams accordingly.
In collaboration with the rest of the management team, you will help drive the business forward through menu choices, streamlining service and keeping stock control consistent.
We’re seeking a candidate with strong English proficiency, both written and verbal, outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards.
Prior experience in a fast-paced hospitality environment and responsibility for large teams is vital. A vibrant personality, strong organisation and exceptional communication skills are also necessary.
This position suits someone who is quick-thinking, operationally strong and passionate about leading by example, supporting the team and helping drive the business forward.
MAIN RESPONSIBILITIES
Service and Operations
Run busy services confidently and keep the operation flowing smoothly
Organise the bar, floor and barback teams according to the needs of the day
Liaise with the host and kitchen teams to plan for bookings, peak times and potential pinch points
Monitor the venue throughout service and respond quickly to operational needs
Maintain high standards across service, cleanliness, presentation and guest experience
Lead by example during busy periods and support the team where needed
Guest Experience
Take responsibility for delivering a great guest experience throughout the venue
Maintain a positive, professional and welcoming attitude in all guest interactions
Address customer concerns and resolve issues effectively
Work with the team to create a fun, friendly and efficient atmosphere
Help ensure guests feel looked after from arrival through to departure
Team Leadership
Train, support and motivate the team to maintain high standards
Foster a positive and collaborative working environment
Communicate clearly with the bar, floor, barback, host and kitchen teams
Help organise team roles and sections during service
Support team development and help create a happy, confident team culture
Business and Stock Control
Work with the management team to help drive the business forward
Support menu choices and service improvements
Help streamline service and improve operational efficiency
Maintain consistent stock control and support ordering processes where required
Identify opportunities to increase sales, improve service and maximise guest satisfaction
Previous experience as an Assistant Manager, Supervisor or similar role in a busy hospitality venue
Experience managing or supporting large teams
Strong English communication skills, both written and verbal
Excellent customer service and sales abilities
Confident, attentive, friendly and well presented
Strong organisational skills and the ability to monitor the whole venue
Ability to think on your feet, adapt and solve problems quickly
Comfortable working under pressure in a fast-paced environment
Track record of training, motivating and supporting teams
Strong team player with a hands-on approach
Availability to work shifts as needed
A welcoming, friendly demeanour, even on a hectic day
What we are offering:
£16.50 per hour
Service charge, currently around £6.00 per hour
Full-time fixed-term contract
Staff food and drink
Up to 28 days of holiday
Opportunities for progression
Fun and friendly working environment
The chance to be part of one of London busiest rooftop venues
If you are confident, organised and passionate about leading busy hospitality services, we would love to hear from you.