Professional 2 - Sales Administration

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The SCM and Operations Sr. Analyst plays a key role in supporting the sales team by managing customer relationships (Amazon/Costco) and executing order processing and logistics operations. This position ensures seamless communication between internal teams and external partners, resolves operational challenges, and contributes to strategic projects that enhance efficiency.

The ideal candidate will possess strong analytical skills, attention to detail, and a customer-focused mindset to drive operational excellence and improve satisfaction. Responsibilities include managing purchase orders, tracking shipments, resolving issues, and collaborating with internal and external stakeholders to maintain smooth operations. The role also involves participating in initiatives to optimize logistics programs and develop new processes for improved efficiency.

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with Amazon to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

Role and Responsibilities

The ideal candidate will possess strong analytical skills, attention to detail, and a customer-focused mindset to drive operational excellence and improve satisfaction. Responsibilities include managing purchase orders, tracking shipments, resolving issues, and collaborating with internal and external stakeholders to maintain smooth operations. The role also involves participating in initiatives to optimize logistics programs and develop new processes for improved efficiency.

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with Amazon to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

Skills and Qualifications

Qualifications:

• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field.
• A minimum of 4-6 years of experience in supply chain management, operations, or a similar role.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.