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Sanford Health

Nonprofit health system operating hospitals

Patient Access Representative

Clinical Support & Patient AdministrationPosted on Nov 3
Full-timeBemidji, MN, USA$17.93 - $24.26In-person

About the Job

Requirements

  • Previous customer service experience in an office setting is preferred, preferably in a healthcare setting.
  • Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
  • Medical terminology is desired.
  • Post-secondary education or equivalent training in a healthcare or business-related field is preferred.

Responsibilities

  • Greet patients and verify demographics.
  • Create, scan, and route documents or electronic forms.
  • Explain documents to patients and capture signatures on necessary paperwork.
  • Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
  • Collect co-payments, pre-payments, and payments on account balances.
  • Work through the registration work queue to address and resolve registration errors or denied insurance claims, as needed.
  • Work with the nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedules.
  • Obtain and coordinate referrals and conduct pre-authorization.
  • Arrange interpreter services.
  • Check patients in and out.
  • Operate a multi-line phone.
  • Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers, as needed.
  • Prepare and coordinate charts.
  • Organize supporting provider documents.
  • Initiate and collaborate on patient financial assistance.
  • Track patient visits and health information management on patient accounts.
  • Compile, distribute, administer, and score assessments.
  • Coordinate telemedicine appointments.
  • Make reminder calls for appointments.
  • Handle hospital admission.
  • Perform office duties such as making copies or sending faxes.

About the Company

Sanford Health

Nonprofit health system operating hospitals

Sanford Health is a large nonprofit health system that delivers hospital care, elder and post-acute services, and related health care through a network of hospitals, clinics, and senior care facilities across the Midwest. It operates by integrating multiple care settings into one system, supported by research and global health initiatives. Its model combines acute hospital care, long-term care, and post-acute services under a single organization, with a strong emphasis on philanthropy and mergers to expand reach and capabilities. The company differentiates itself through its breadth of services across the care continuum, extensive rural and regional presence, and a history of strategic mergers that create a full-spectrum care model rather than focusing on a single niche. Sanford Health’s goal is to provide comprehensive, accessible health care to communities, advance pediatric care and medical research, and extend health services through global clinics and partnerships.

Company size
10,001+
Company stage
Grant
Total funding
$4.5M
Headquarters
Fargo, ND
Founded
1894

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