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Teleperformance

Outsourced customer experience management services

Fraud & Risk Analyst

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timePetaling Jaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A minimum of 3 years of practical fraud risk management experience.
  • Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
  • Experience in law enforcement and investigation processes is an added advantage.
  • Good working knowledge of cyber frauds and social engineering modus operandi.
  • Knowledge of the financial services industry, specifically banking.
  • A university degree or equivalent is preferred.

Responsibilities

  • Manage responses to fraud incidents escalated to FRM.
  • Conduct investigations, book fraud losses, and report them in a timely manner.
  • Conduct root cause analysis and suggest improvements in controls and processes.
  • Maintain an effective market intelligence network through working relationships with industry members to stay informed about fraud management developments, threats, and trends; proactively propose mitigating measures to address emerging fraud risks based on changing fraud trends and landscape.
  • Recommend and assist in developing infrastructural support for FRM functions.
  • Support fraud risk awareness by providing staff training, guidance, and advisories to Business and Support Units on fraud incidences.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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