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Hanger

Orthotic and prosthetic care provider

Community Care Coordinator

Clinical Support & Patient AdministrationUpdated on Nov 10
Full-timeBaltimore, MD, USA

About the Job

Requirements

  • Minimum 2 years of experience in a patient care environment.
  • A BA/BS in a health-related field or equivalent work experience is required.
  • Ability to be credentialed in major hospital systems.
  • Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
  • Must have, or be eligible to obtain, a valid driver's license and a driving record within the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.
  • Strong interpersonal, oral, and written communication skills.
  • Strong customer service skills.
  • A valid, non-revoked passenger vehicle driver's license is required.
  • Excellent organizational skills.
  • Understanding of insurance is important.
  • Time-management skills and the ability to maintain a schedule.
  • Experience interfacing with physicians, nurses, physical therapists, occupational therapists, and clinical support personnel.
  • Ability and willingness to work with people with disabilities.
  • Familiarity with SharePoint Post-Acute CRM.
  • Understanding of medical reimbursement, medical terminology, and Hanger Clinic front-office duties.
  • Ability to use a computer, including Windows-based software and email.
  • Ability to use necessary office equipment.

Responsibilities

  • Contact new patients before or after their initial consultation or AmpuShield fitting, and enter them into Hanger Clinic's patient management and tracking system.
  • Support patients with amputations through the weeks before and after surgery by providing patients and families with information, resources, advice, and counsel about the process and options for fitting a prosthetic or orthotic device.
  • Coordinate AMPOWER visits.
  • Build and maintain referral relationships for Hanger Clinic.
  • Assist with obtaining appropriate clinical documentation for insurance coverage.
  • Keep patients engaged after initial contact through follow-up communications and appointments to support a positive patient experience and continuity of care at Hanger Clinic.
  • Provide updates on follow-up visits with surgeons, including wound descriptions, photos, care-plan details, and modifications to the care plan as needed.
  • Complete hospital, skilled nursing facility, or rehabilitation facility visits as needed and determined by the care team.
  • Identify and follow up on all referrals to ensure continuity of care and that patient and family needs are met.
  • Serve as a contact for patients and families, referring physicians, outside agencies, outside staff, and the general public by providing information about clinic services.
  • Serve as a liaison between patients and clinic areas and ancillary services, coordinating activities for preoperative and postoperative planning, preparation, and care coordination through delivery of a definitive device.
  • Use CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals.
  • Assist patients with upcoming visits and fittings, which may require becoming an ABC Certified Orthotic Fitter.
  • Manage day-to-day communication with patients, care-team members, and referral partners to support an exceptional patient experience.
  • Provide patient consultation, comfort, and guidance across referral and initial interaction, surgery, recovery, treatment, and rehabilitation.
  • Build relationships with healthcare providers in the community and foster opportunities to serve more patients.

Desired Qualifications

  • Certification or equivalent experience as an ATC, EMT, MA, Surgical Tech, LVN, PTA, physician extender, OTA, or in social work or a similar field.
  • Experience with progressively responsible healthcare facility administrative support functions, such as insurance processing coordinator, patient care coordinator, or medical assistant.
  • Some clinical background; this can also be developed through training.

About the Company

Hanger

Orthotic and prosthetic care provider

Hanger designs, manufactures, and delivers orthotic and prosthetic care and products through two main paths. In Patient Care, Hanger operates over 925 clinic locations where clinicians provide comprehensive, outcomes-based O&P care for people of all ages, including assessment, fitting, therapy, and follow-up. In Products & Services, it designs, manufactures, and distributes branded and private-label O&P devices and components for the broader O&P community and skilled nursing facilities, plus consulting and post-acute rehabilitative solutions. The company differentiates itself by acting as an ecosystem that combines hands-on clinical care with a manufacturing and product supply chain, supported by research and innovation, to address a wide range of O&P needs. Its goal is to empower human potential by improving function and quality of life through customized orthotic and prosthetic solutions.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Austin, TX
Founded
1861

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