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DXC Technology

Global IT services for enterprise modernization

Crisis Management Analyst

IT OperationsConfirmed live in the last 24 hours
Full-timeSão Bernardo do Campo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • Experience in major incident management and crisis coordination in complex corporate environments.
  • Practical knowledge of ITIL processes, especially Incident Management and Problem Management.
  • Experience with IT service management tools such as ServiceNow or equivalent platforms.
  • Ability to coordinate multiple vendors and technical teams in multivendor environments.
  • Knowledge of configuration management databases and IT service management processes.
  • Experience preparing management reports and operational metrics and tracking service-level agreements.
  • Intermediate or advanced English for reading, writing, and professional communication.
  • Ability to communicate clearly, influence others, and make decisions in high-pressure situations.
  • Ability to collaborate in multidisciplinary teams focused on results and customer experience.

Responsibilities

  • Coordinate the technical analysis of critical and high-severity incidents, mobilizing the responsible teams to restore services.
  • Classify, declare, and manage events according to severity and business impact.
  • Lead and orchestrate crisis rooms in multivendor environments, ensuring alignment among technical teams and stakeholders.
  • Manage technical and executive escalations, ensuring timely communication throughout the incident lifecycle.
  • Prepare and communicate status bulletins, executive reports, and updates about crises and critical incidents.
  • Ensure completion of post-incident processes, including timelines, root cause analysis, and problem records.
  • Support change validations and critical activities related to the stability of technology environments.
  • Monitor operational and service-level indicators and promote continuous improvement of incident management processes.

Desired Qualifications

  • ITIL Foundation certification or higher.
  • Certifications related to IT service management tools.
  • Knowledge of Service Integration and Management.
  • Experience in Problem Management and root cause analysis.
  • Experience in Business Continuity and Disaster Recovery Planning.
  • Experience coordinating vendors and facilitating technical resolution in mission-critical environments.
  • Knowledge of operational governance and IT service management in a 24x7 operation.

About the Company

DXC Technology

Global IT services for enterprise modernization

DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.

Company size
10,001+
Company stage
IPO
Headquarters
McLean, VA
Founded
2017

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