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Sedgwick Claims Management Services

Claims management and risk solutions provider

Assistant Centre de Relation Client

Customer SupportConfirmed live in the last 24 hours
Full-timeBraga, Portugal

About the Job

Requirements

  • A Bac to Bac+2 educational qualification is required.
  • At least an initial experience in a call center, telephone platform, or customer relations is required.
  • Fluency in French is required.
  • Ability to work in a team in a small-scale environment.
  • Contact skills, service quality, and listening skills.
  • Adaptability and ability to manage stress and conflict situations.
  • Rigor and autonomy.
  • Proficiency with telephony tools, customer relationship management software, and management software.
  • Good oral and written communication.

Responsibilities

  • Handle 50 to 60 incoming and outgoing calls per day.
  • Add documents to claims files.
  • Respond to customer requests or propose an appropriate solution according to the request type and internal processes.
  • Record calls in the management tools.
  • Direct callers to the appropriate contact when necessary.
  • Contribute to the satisfaction of insured people and insurer clients by providing clear, effective, and appropriate responses.

Desired Qualifications

  • Knowledge of customer relations processes in insurance is an advantage.

About the Company

Sedgwick Claims Management Services

Claims management and risk solutions provider

Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.

Company size
10,001+
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$1.5B
Headquarters
Memphis, TN
Founded
1969

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