Assistant Lead Case Manager

Work That Matters. Support That Lasts.

At VisionQuest (VQ), we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

-Purpose-driven work
Every role contributes to helping children and families succeed.

-Fair and responsible compensation
We are committed to transparent and equitable pay practices.

-Career growth opportunities
Internal promotions and leadership development pathways.

-Professional leadership culture
Accountable, supportive leadership focused on long-term success.

-Comprehensive Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs.
We are building careers that make a difference.

The Assistant Lead Case Manager plays a pivotal role in coordinating and overseeing the provision of comprehensive case management services to children in care and their families/sponsors. The Assistant Lead Case Manager will assist the Lead Case Manager in  leading a team of case managers, and case aides. This position will provide case processing technical support,  guidance, support, and supervision to ensure the delivery of high-quality case management services. The Assistant Lead Case Manager’s responsibilities will include assessing children’s needs, developing individualized service plans, coordinating resources, child advocacy, and monitoring progress towards reunification or program discharge. The Assistant Lead Case Manager will collaborate with internal and external stakeholders to facilitate access to necessary services and promote positive outcomes for children in care. Additionally, the Assistant Lead Case Manager will serve as liaison for internal and external stakeholders, and assume the responsibilities of the Lead Case Manager in the absence of the Lead Case Manager.

ESSENTIAL FUNCTIONS:

• Case Management Operations:
• • Coordinate case management activities, ensuring safe and timely child release.
  • Supervise both internal and external case management staff.
  • Train and oversee case managers to comply with federal agency standards, supporting child intake and discharge processes.
  • Maintain documentation according to VisionQuest, State, and Federal standards, checking for accuracy before submission.
  • Handle a small number of complex cases directly; assist in case closure as needed.
  • Serve as liaison for internal and external stakeholders, and assume the responsibilities of the Lead Case Manager in the absence of the Lead Case Manager.
• Communication and Coordination:
• • Maintain ongoing communication with federal agency for quick child release.
  • Serve as the main contact for federal agency inquiries related to case management.
  • Keep regular communication with external parties such as case coordinators, child attorneys, and advocates.
  • Organize "Know Your Rights" presentations with pro bono attorneys.
  • Manage initial placements and transfer requests, including reviewing child transfer referrals.
• Logistics and Travel Arrangements:
• • Arrange necessary travel for staff for child reunification or transfers, including booking flights, hotels, and cars.
  • Ensure case managers organize prompt travel for children being released.
• Compliance:
• • Assist the Lead Case Manager with maintaining departmental compliance with regulations.
  • Generate and submit case management reports to both internal and external stakeholders.
  • Maintain a daily updated case status list to track progress.
  • Document all case management actions and communications as required by federal agency.
  • Conduct monthly audits and additional monitoring according to policies and federal agency requirements.
• Leadership and Workforce Development:
• • Build a positive culture emphasizing growth, teamwork, collaboration, and trauma-informed care.
  • Train, supervise, and evaluate team performance to maximize effectiveness.
  • Coordinate and oversee ongoing staff training to meet state and federal requirements.
  • Facilitate and organize case staffing or treatment team meetings, ensuring appropriate attendance.
  • Ensure participation in all departmental and program meetings for up-to-date information and adherence to policy changes.
  • Enhance communication and coordination with management team members, leadership, and corporate personnel for overall success.
  • Commit to personal growth and development as a leader, setting an example through self-awareness and skill enhancement.
  • Handle after-hours on-call responsibilities and conduct unannounced visits to motivate and support the team in service integration and program improvements.
• Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES: 

• Strong management, organizational and leadership skills.
• Excellent interpersonal communication skills with ability to listen actively. 
• Commitment to professional development and proactive research. 
• Ability to work independently and as part of a team. 
• Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.
• Proficient in reading, interpreting and applying federal agency P&P. 

EDUCATION & EXPERIENCE: 

• Bachelor's degree in behavioral services, human services, or social service field 
• Child welfare and/or case management experience is strongly encouraged.
• Federal agency Case Management experience is highly preferred.
• Supervisory experience is preferred. 

QUALIFICATIONS: 

• Must be 21 years of age or older.
• Bilingual in English and Spanish is preferred.
• Flexible schedule (evening, weekends, holidays) to facilitate program services.
• Cleared tuberculosis test results.
• Must be able to pass a drug test.
• Must be able to provide proof of required vaccinations.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
• Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
• May bend, stoop, reach and grasp as necessary.
• Must be able to provide First Aid and CPR.
• Must be able to perform physical holds as instructed in Crisis Prevention Intervention training (CPI).