Abbott

Makes heart devices, glucose sensors and lab tests

CRM Operations Manager

Growth MarketingConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listed

About the Job

Requirements

Five to eight years of experience in customer relationship management, including platform design and management, customer lifestyle segmentation, and omnichannel marketing.
Strong background in project and stakeholder management.
Experience developing customer acquisition, re-engagement, and retention strategies.
Ability to communicate confidently and present effectively to junior executives and senior leaders, tailoring content and delivery to the audience.
Excellent problem-solving skills and the ability to understand and apply analytical judgment.
Ability to break down complex problems into manageable goals and actions.
Proven ability to navigate complex organizations and build collaborative relationships across departmental lines.
Knowledge of the latest industry technologies and ability to review and provide platform recommendations to the business.
Solid understanding of business planning, marketing testing, and reporting methodology.
Ability to multitask and work under tight or shifting deadlines, prioritize tasks based on business impact, and manage time appropriately in a fast-paced environment.

Responsibilities

Design and implement operational processes and the Target Operating Model.
Work with the IT team and external vendors to source and implement the most appropriate technology solutions for business initiatives.
Audit and identify opportunities to optimize campaign strategies and other factors affecting program performance; continuously identify trends, issues, gaps, and performance improvement opportunities across CRM programs.
Provide strategic guidance and recommendations to increase NU and brand sales.
Support strategic campaign planning with the Operations Manager for Pediatrics and Adults and the CRM Manager Analytics, identifying key performance metrics, required resources, systems integrations, and end-to-end project plans.
Liaise with brand teams and related parties on program setup, execution, and operational reporting and analyses.
Manage daily operations, supervise campaign execution, and resolve campaign operational issues.
Create and update internal CRM Operations procedure documents as needed.
Schedule campaign work-in-progress meetings and circulate follow-up actions.
Manage and resolve campaign operational issues.

JOB DESCRIPTION:

About Abbott

Abbott is a globalhealthcareleader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

MAIN PURPOSE OF ROLE

A critical role within the organization, reporting directly to the Head ofCRMand working closely with Marketing, Commercial Excellence, IT, Procurement and external vendors to deliver campaign / program solutions that drive positive business outcomes. The role includes project andstakeholder management, prioritization, technology application and implementation,vendor management,performance managementand tracking / reporting.

MAIN RESPONSIBILITIES

Operational process design and implementation Target Operating Model.
Working with the IT team and external vendors to source and implement the most appropriate technology solution for the business initiative
Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across allCRMprograms on a continuous basis
Providestrategic guidanceand recommendations on increasing NU and sales for the brands
Support strategic campaign planning activities including working with the Operations Manager for both Pediatrics & Adults andCRMManager Analytics to identify key performance metrics to track, required resources and systems integrations required and development of end to end project plans
Liaise with Brand teams, and other related parties on program setup,executionand operational reporting/analyses.Daily operations managementduties include supervising campaignexecutionand resolving campaign operational issuesCreate and update internalCRMOperations procedure documents as needed
Schedule campaign WIP meetings and circulate follow-up actions
Manage and resolving campaign operational issue

Qualification

5- 8 years of experience inCRMincluding platform design and management, customer lifestyle segmentation, andomni-channel marketing.
Strong background in project andstakeholder management
Experience indevelopingcustomer acquisition, re-engagement andretention strategies
A Confident and articulate communicator capable of inspiring strong collaboration in an organization, equally confident in presenting to junior executives and senior leaders within the organization, tailoring the content and delivery accordingly
Excellent problem-solving skills along with the ability to understand and apply analytical judgment
Ability to break down complex problems into manageable goals and actions Proven ability to navigate complex organization andbuildcollaborative relationshipsacross departmental lines
Knowledge of the latest industry technologies, able to review and provide the business with platform recommendations
Solid understanding ofbusiness planning, marketing testing and reporting methodology
Ability to multi-task and work under tight and/or shifting deadlines; Ability toprioritize tasksbased on business impact and manage time appropriately within a fast-paced environment

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Support & Administration

DIVISION:

ANI International Nutrition

LOCATION:

Vietnam > Ho Chi Minh City : Me Linh Point Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size: 10,001+
Company stage: IPO
Headquarters: Abbott Park, IL
Founded: 1888

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