B. F. Saul Company

Manages business-class hotels under major brands

Banquet Server

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeArlington County, Arlington, VA, USAIn-person

About the Job

Requirements

A high school diploma, GED, or equivalent experience is required.
TIPS or CARE beverage service certification is desired, or the ability to obtain certification is required.
At least one year of previous guest service experience is required.
Demonstrated customer service, attention to detail, and ability to perform job duties in a repetitive, fast-paced environment are required.
Ability to speak, understand, and write English to meet guests' needs is required.
Ability to lift, push, and pull up to 50 pounds regularly throughout the shift is required.
Ability to perform physically demanding responsibilities, including walking, standing, carrying, and lifting continuously throughout the shift, is required.

Responsibilities

Assist banquet staff in setting, clearing, and resetting tables efficiently and courteously.
Follow health regulations, stock necessary supplies, and perform basic cleaning duties.
Anticipate and respond to guests in a friendly, positive, and timely manner; provide high-quality service and establish appropriate rapport with guests.
Follow the guest service recovery program, suggest ideas, and respond to feedback to maximize guest satisfaction scores.
Listen attentively, take orders accurately, and use proper serving techniques.
Know specials and promotions and actively upsell menu items to maximize revenue potential.
Follow health regulations and local liquor laws, and follow Holiday Inn cash-handling and point-of-sale procedures.
Complete required side work, including cleaning the restaurant, server stations, coffee stations, and coolers; vacuuming; removing trash; and stocking supplies.
Follow company procedures when handling cash and processing financial transactions; use equipment properly and follow cost controls to reduce expenses and waste.
Dispense and serve food and beverages and maintain a clean, safe work area in accordance with company and applicable local, state, and federal regulations.
Follow procedures for guest and associate incidents and know hotel emergency procedures.
Plan, organize, and prioritize work duties to produce the required volume of work.
Follow attendance policy, grooming and appearance standards, general work rules, and department procedures; attend required department and hotel meetings.
Take room service orders, assist the bartender, and collaborate with colleagues and other departments to meet guest needs and complete assigned duties, including duties outside the normal scope of responsibilities.

Desired Qualifications

At least one year of previous serving experience in a fast-paced restaurant environment is preferred.
One year of prior bussing experience in a fast-paced environment is preferred.

Salary Range: 18 to 19.25 (Currency: USD) (Pay period: per-hour-wage)

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for assisting banquet staff in setting, clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic cleaning duties. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.

This is a full time position that requires AM/PM flexibility for scheduling including weekends and holidays.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B.F. Saul Company Hospitality Group guest service recovery program and suggests ideas and responds to feedback to maximize guest satisfaction scores.
Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all Holiday Inn cash handling/POS procedures.
Side Work: Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
Helps control expenses: Follows B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B.F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B.F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B.F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
Works collaboratively with all others: Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities.

Qualifications

High school diploma/GED or equivalent experience required.
TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
Must have one or more years of previous guest service experience.
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
Must have the ability to speak, understand, and write English in order to meet guest’s needs.
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Prefer one or more years of previous serving experience in a fast-paced restaurant environment. EEO AA M/F/Vet/Disabled

Preferred Experience:

Experience/Knowledge/Skills/Abilities: Prefer one year prior bussing experience in a fast paced environment.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

About the Company

B. F. Saul Company

Manages business-class hotels under major brands

The B.F. Saul Company Hospitality Group owns and runs a collection of business-class hotels under well-known brands such as Intercontinental, Marriott, Leading Hotels of the World, Best Western, and Hilton. It operates branded hotels with centralized standards and service, delivering consistent guest experiences and revenue from rooms, events, dining, and recreation. Backed by the parent B.F. Saul Company, a large private real estate and banking firm, it relies on financial stability and brand partnerships to attract business travelers and conferences. Its goal is to provide high-quality, reliable lodging for professionals and events while growing revenue and maintaining financial strength.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1892

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