Business Solutions Program Manager

Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for developing, building and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a Business Solutions Program Manager to help achieve that mission.

Within CO+I, the Process, Operations & Governance team manages execution of delivery of datacenter capacity for Microsoft’s Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End.  The Business Solutions Program Manager supports the relevant teams through corporate controls and leadership oversight throughout the life cycle of a data center. This role will be a vital connection and orchestration point to understand and deep dive into the business aspects from global standards and governance criteria for cross-org leadership sign-off in order to translate those into business requirements for platform implementation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Responsibilities:

Lead Global Expansion and Workforce Readiness Programs 

• Drive strategic programs that enable workforce readiness and operational launch activities for new datacenter geographies. 

• Partner across Human Resources, Talent Acquisition, Finance, Corporate External and Legal Affairs (CELA), Azure, Datacenter Operations, Land Development, and regional leadership teams to deliver business and workforce readiness capabilities required for datacenter expansion and operational launch. 

• Translate business objectives into scalable execution plans that support workforce readiness, operational launch, compliance, organisational enablement, business continuity, and long-term operational success in new geographies. 

• Develop and manage program roadmaps aligned to established datacenter growth priorities and workforce planning requirements. 

• Coordinate cross-functional activities to ensure successful launch and ongoing operational support in new markets. 

Drive Program Management Excellence 

• Lead multiple high-impact global initiatives simultaneously, ensuring delivery against strategic business objectives. 

• Own program governance, schedules, milestones, risks, dependencies, communications, and executive reporting. 

• Coordinate complex interdependencies across business functions, regions, and stakeholder groups. 

• Build alignment on priorities, commitments, success measures, and business outcomes. 

• Drive clarity, accountability, and execution across multiple workstreams, ensuring alignment between strategy, priorities, and measurable business outcomes. 

• Leverage automation, AI-enabled tools, and continuous improvement practices to enhance program execution and operational efficiency. 

• Drive disciplined program management through effective governance, reporting, performance tracking, and business rhythms. 

Develop and Scale Operating Models 

• Design, implement, and continuously improve repeatable operating frameworks that support program execution and global expansion activities. 

• Recommend and implement governance structures, decision-making processes, accountability models, performance metrics, and business rhythms in partnership with stakeholders and leadership. 

• Drive process standardization and operational maturity while maintaining flexibility to accommodate regional and business-specific requirements. 

• Apply lessons learned and best practices to improve efficiency, predictability, and overall organizational effectiveness. 

• Identify process inefficiencies and implement sustainable improvements that enhance quality, scalability, and execution effectiveness. 

• Promote a culture of continuous improvement through data-driven performance reviews, root-cause analysis, and operational optimization. 

• Partner with stakeholders to identify and implement automation opportunities that improve consistency, reduce manual effort, and increase operational effectiveness. 

• Evaluate and utilize AI-enabled solutions, including Microsoft Copilot and related technologies, to enhance reporting, decision support, operational efficiency, and program execution. 

Deliver Business Insights and Impact 

• Analyze business challenges, identify opportunities, and develop recommendations that support informed decision making. 

• Develop business recommendations and implementation plans that improve operational effectiveness, organisational readiness, and program outcomes. 

• Establish success metrics and key performance indicators to measure program effectiveness and business outcomes. 

• Synthesize complex information into clear, concise executive communications and recommendations. 

• Support leadership through data-driven insights, scenario planning, and risk analysis. 

• Leverage analytics and business intelligence to identify trends, support workforce planning, and inform operational decisions. 

• Measure and monitor operational health, process effectiveness, and continuous improvement outcomes. 

Manage Risk and Organizational Readiness 

• Proactively identify, assess, and mitigate risks and issues across multiple workstreams. 

• Ensure stakeholder readiness through change management, communication planning, and launch governance activities. 

• Lead readiness reviews, go-live execution, and post-implementation stabilization efforts. 

• Drive accountability, transparency, and effective decision making across participating organizations. 

Influence Across Boundaries 

• Build trusted partnerships across global teams and leadership levels. 

• Influence decisions and drive alignment without direct authority. 

• Navigate ambiguity and competing priorities to achieve business objectives. 

• Foster collaboration and support a culture of operational excellence, innovation, and continuous improvement. 

Qualifications

Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in program management, process management, or process improvement, OR equivalent experience. 

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience leading complex cross-functional programs or business initiatives in a global environment. 

• Experience managing complex programs through the full lifecycle, from planning and strategy through execution and operationalization. 

• MBA or advanced degree in a related discipline. 

• PMP, PMI, PRINCE2, Agile, Lean, Six Sigma, or equivalent program management certification. 

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.