Full-Time

Director – Certification & Exam Products

Updated on 7/21/2026

American Bankers Association

American Bankers Association

501-1,000 employees

Banking trade association providing training and advocacy

Compensation Overview

$112k - $118k/yr

Washington, DC, USA

In Person

On-site at ABA main office in Washington, DC.

Category
Education

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Requirements
  • Minimum of 6 – 8 years of progressive experience in professional certification, assessment operations, credentialing, or a related field, with demonstrated responsibility for leading or managing certification exam programs or similar high-stakes assessment initiatives.
  • Bachelor’s degree required. Preferred fields include business, education, assessment/measurement, psychology, or a related discipline.
  • Advanced degree or relevant professional certifications (e.g., credentialing, assessment, project management) preferred.
  • Management or support of the full certification exam lifecycle (job task analysis, item writing, exam development, maintenance, and refresh cycles)
  • Experience working with external testing vendors to coordinate exam development, delivery, and psychometric services
  • Experience partnering with advisory boards, subject matter experts (SMEs), and item writers in a structured environment required
  • Experience managing complex projects, timelines, and cross-functional stakeholders
Responsibilities
  • Practice Exam Product Development (Core Responsibility) Work with the VP of Certifications and VP of Online Training & Delivery to develop a practice exam framework for all ABA certifications.
  • Oversee development of practice exams in partnership with advisory boards and SMEs, ensuring alignment with certification exam content and candidate preparation needs.
  • Establish and manage AI-assisted item development workflows, combining technology-enabled drafting with structured SME and board review.
  • Facilitate board validation and approval of practice exam content, including item selection, refinement, and finalization.
  • Establish standards for practice exam design, including scoring methodologies, answer rationales, and candidate feedback.
  • Partner with Online Learning and Product teams to integrate practice exams into exam preparation offerings and bundled products.
  • Monitor utilization, candidate performance, and feedback to continuously improve practice exam effectiveness and value.
  • Certification Exam Product Management & Vendor Oversight Lead the development and lifecycle management of certification exam products, including exam forms, item banks, and refresh cycles.
  • Serve as the primary point of contact for external testing partners, ensuring effective execution of exam development, delivery, and maintenance.
  • Manage timelines and deliverables for job task analyses (JTAs), item writing, exam assembly, and ongoing exam updates.
  • Monitor vendor performance and ensure alignment with contractual requirements, quality standards, and service expectations.
  • Ensure consistency across certification programs by standardizing exam development processes and best practices.
  • Advisory Board & SME Engagement Lead advisory board engagement related to exam product development and maintenance.
  • Recruit, onboard, and maintain a strong pipeline of subject matter experts (SMEs) and item writers.
  • Facilitate item writing workshops and working sessions in collaboration with external partners.
  • Ensure effective governance, participation, and quality contributions from SMEs and advisory boards.
  • Assessment Oversight & Quality Assurance Ensure exam development processes align with high-stakes testing standards and certification best practices.
  • Review exam outlines, item bank composition, and development outputs to ensure alignment with program blueprints and content coverage.
  • Coordinate review and implementation of psychometric analyses and recommendations provided by external partners.
  • Maintain exam integrity through secure item development, rotation, and refresh practices.
  • Program Operations & Continuous Improvement Support the transition and ongoing evolution of exam program processes, including modernization of workflows, board engagement models, and development practices.
  • Identify opportunities to improve exam development workflows, content pipelines, and operational efficiency.
  • Support certification program updates, including exam refreshes and content alignment efforts.
  • Maintain documentation, procedures, and governance standards for exam product development and management.
  • Cross-Functional Collaboration Collaborate with Online Learning, Marketing, Finance, and Member Engagement teams to ensure aligned delivery of exam products.
  • Support go-to-market efforts for certification exams and practice exam offerings, including positioning and value messaging.
  • Other duties as assigned by business needs.
Desired Qualifications
  • Experience working for a testing or credential organization (associations, certification bodies, or licensure programs)
  • Practice exam or assessment product development
  • Scalable content development processes, including AI-assisted workflows
  • Applying psychometric insights to support exam quality and continuous improvement
American Bankers Association

American Bankers Association

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ABA is a national trade association that represents the banking industry, including national, state, and savings banks. It provides training, research, and advocacy to support banks and the banking system. It produces policy guidance, industry standards, and resources to help banks comply with regulations and interact with lawmakers and regulators. Its goal is to develop standards, inform policy, and advocate for laws and regulations that affect banks and their customers.

Company Size

501-1,000

Company Stage

N/A

Total Funding

$3.4K

Headquarters

Washington DC, District of Columbia

Founded

1875

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Simplify Jobs

Simplify's Take

What believers are saying

  • Cari Network joined ABA Premier Partners in July 2026 to expand tokenized deposits across 30+ banks.
  • Better Identity Coalition and ABA released AI fraud playbooks in March 2026 recommending biometrics and liveness detection.
  • ABA expanded Fraud Contact Directory to international banks in 2026, now used by 2,443 U.S. banks.

What critics are saying

  • Tokenized deposits bypass ABA routing numbers, fragmenting check processing scale within 6-12 months with high impact.
  • Generative AI fraud causing $10B+ annual losses outpaces ABA playbooks lacking biometric liveness mandates within 3-6 months.
  • GENIUS Act stablecoin regulations will replace routing numbers with digital credentials, eroding 110-year standardization dominance in 12-24 months.

What makes American Bankers Association unique

  • Founded in 1875, ABA uniquely represents all bank sizes including national, state, and savings banks.
  • ABA created the nine-digit routing number in 1910, standardizing check processing essential today.
  • The 2007 merger with America's Community Bankers consolidated major trade groups strengthening advocacy voice.

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Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Report Raven
Jun 20th, 2026
South Atlantic Bank: the $2B coastal lender built on in-migration.

South Atlantic Bank: the $2B coastal lender built on in-migration. South Atlantic Bank opened its doors in November 2007. Two months later, the financial crisis started pulling apart the banking industry. Most startups launched into that environment did not survive the decade. South Atlantic Bank is now approaching $2 billion in assets. That detail alone tells you something about the market they picked and how they operate. A startup that outlasted the crash. Founded in Myrtle Beach under holding company South Atlantic Bancshares (OTCQX: SABK), the bank has compounded from zero to $1.93B in assets in under 17 years. Net income hit $16.17M in 2025, up 60.8% year-over-year. The efficiency ratio sits at 59.99%. Return on assets is 1.05%, respectable for any community bank and genuinely impressive for one still in aggressive growth mode. The numbers look even better when you consider the headcount. South Atlantic runs 12 branches and 159 full-time employees. That is a lean operation for a book this size. Net interest margin holds at 3.06%, and nonperforming assets are essentially zero. CEO K. Wayne Wicker was elected to the American Bankers Association board, which is not something that happens to banks just treading water. What's powering it? The zip codes. Horry County, home to Myrtle Beach, Conway, and North Myrtle Beach, is growing at 3.8% annually. That is not organic birth-rate growth. Every percentage point of it is in-migration. Retirees from Ohio and Pennsylvania relocating to the Grand Strand. Remote workers from the Northeast choosing Myrtle Beach over Miami. Second-home buyers who looked at Florida prices and turned north on I-95. The bank's footprint also reaches into Georgetown County and the Beaufort/Jasper MSA covering Hilton Head and Bluffton, all of which are running similar in-migration dynamics. Horry County alone is projected to add 216,000 residents by 2042. Roughly 15,000 new residents arrive each year. That translates to approximately 7,500 net new households entering the footprint annually, all of them shopping for mortgages, HELOCs, and auto loans with no existing relationship at a local bank. South Atlantic Bank is positioned exactly where the people are going. The loan book that 159 people are running. The real story in the financials is what's happening to the balance sheet. Total loans grew 13.1% in 2024 and another 9.5% in 2025. Real estate loans are now approaching $1.4B across residential, construction, and commercial categories. The construction and land development portfolio alone sits at $241M. Nonfarm nonresidential CRE adds another $559M. Together those two categories represent more than 53% of total loans, and they are concentrated in one of the most active coastal construction markets in the Southeast. That is a lot of deal flow for 12 branches. Secondary mortgage income jumped 80% in 2024, driven by increased origination commissions. The bank is writing more loans, faster. The pipeline is clearly moving. But nothing in the publicly available technology stack suggests the processing infrastructure has scaled at the same pace. The digital banking page covers bill pay, transfers, and account viewing. There is no mention of online loan applications, document upload portals, income verification integrations, or any automated workflow tools for the lending side. Job postings for a Digital Banking Specialist I and a Systems Administrator III suggest they are building out IT capacity, but those roles are foundational hires, not fintech integrations. A loan officer closing a residential mortgage on an in-migrant retiree from New Jersey is currently doing some version of the same manual document shuffle that every other community bank does: emailing requests for pay stubs, waiting for bank statements to come back via PDF, chasing down the second piece of ID. Multiply that by a pipeline growing at double-digit annual rates and you have a meaningful drag on throughput. The competitive problem nobody's talking about. Here's the uncomfortable part for any community bank in this market. The borrowers arriving in Horry County from the Northeast and Midwest are not loyal to South Atlantic Bank. They have no prior relationship. They are transaction shoppers, often comparing rates across multiple lenders simultaneously. And many of them have recent experience applying for a mortgage with Rocket Mortgage, Better.com, or a regional lender that offered a fully digital application with near-instant income and asset verification. Closing speed matters enormously in a market with active construction and high CRE transaction volume. A developer building a 40-unit condominium complex on Ocean Boulevard is not going to wait three extra days for a term sheet while a loan officer manually requests two years of business tax returns and entity documents. They will call the next bank. That is not a hypothetical. It is basic pipeline math. South Atlantic Bank's 1.05% ROA is a function of disciplined underwriting and a favorable market, not operational inefficiency in the lending workflow specifically. But efficiency ratios only stay below 60% if the revenue side grows faster than the cost side, and the cost side includes underwriter hours spent on file cleanup, document chasing, and borrower follow-up that should not require a human at all. The commercial book is where this gets most acute. CRE and construction borrowers, developers and resort operators and commercial investors, expect a different level of transactional responsiveness than a first-time homebuyer does. When a bank can verify income, employment, and assets in minutes rather than days, it changes the relationship dynamic. The bank becomes the one issuing the fast term sheet backed by verified financials instead of a pending checklist. That is a competitive differentiator that shows up directly in pipeline close rates and relationship retention. The residential mortgage side has its own version of the same problem. In-migrant borrowers who are shopping between South Atlantic and a national direct lender are making a decision partly on service experience. If the national lender returns a verification decision in four minutes and South Atlantic is still waiting on the borrower's third-party W-2, the comparison has already started to tilt. What the growth trajectory demands. Newsweek named South Atlantic Bank one of the best regional banks in 2024. The OTCQX listing and the ABA board seat signal real ambitions. The bank is not trying to stay at $1.93B. The footprint additions into Beaufort and Jasper counties, the construction lending concentration, the secondary mortgage commission growth: all of it points toward a bank trying to ride the South Carolina coastal growth wave to $3B and beyond. That scale changes what the operational stack needs to do. At $1.93B with 159 employees, every basis point of efficiency ratio improvement requires either growing the revenue line faster than costs or reducing the labor intensity of processing the existing volume. Probably both. The in-migration wave delivers a steady supply of new borrowers who need mortgages and HELOCs and commercial credit lines. The construction market delivers large CRE transactions with complex documentation requirements. Running both categories through a manual verification workflow caps throughput at the pace of human document review. The banks that will own the coastal South Carolina market over the next decade are the ones that can close a mortgage for a Pennsylvania retiree as fast as a national lender, issue a term sheet for a Grand Strand developer before the competing bank returns a call, and do both while keeping the efficiency ratio below where it is today. Real-time income and employment verification, automated asset confirmation, and digital borrower identity checks at the front of the application funnel are what make that possible at scale. Not because technology is inherently better than people, but because the volume math no longer works when every file requires manual intervention. A bank at $1.93B growing at 10% per year cannot add headcount at the same rate and maintain a sub-60% efficiency ratio. The math does not work. South Atlantic Bank has built something genuinely impressive in under two decades. The in-migration tailwind is real and it is durable. The question now is whether the origination infrastructure catches up to the growth rate before the competitive gap on digital borrower experience becomes a relationship-retention problem. Banks that solve the intake bottleneck first will write the next chapter of coastal South Carolina lending.

FinAbility
Apr 15th, 2026
FinAbility featured in ABA Banking Journal.

FinAbility featured in ABA Banking Journal. FinAbility is honored to share that FinAbility has been featured in the ABA Banking Journal, and to be deepening its partnership with the American Bankers Association (ABA) through this work. The article highlights a critical and often overlooked reality. Ninety-nine percent of domestic violence cases involve financial abuse, yet most survivors never seek help from their bank. At the same time, survivors are far more likely to interact with a financial institution than a domestic violence service provider. This creates a powerful opportunity for banks to become part of the solution. The piece explores how financial institutions can better support survivors by applying trauma-informed principles to existing practices, without needing to overhaul policies or systems. It also reflects the growing leadership of banks that are stepping into this work with intention, curiosity, and care. FinAbility is grateful to the ABA for elevating this conversation and for their partnership in advancing survivor-centered financial empowerment across the banking sector. April 15, 2026 Stacy Kimie Sawin March 10, 2026 February 26, 2026 Stacy Kimie Sawin Stay connected with FinAbility. * indicates required Financially empowering survivors of domestic abuse Connect. Get to know FinAbility.

Biometric Update
Mar 31st, 2026
Better Identity Coalition partners on gen-ai fraud threat mitigation guidance.

Better Identity Coalition partners on gen-ai fraud threat mitigation guidance. 2 playbooks outline attacks, recommendations for financial institutions Across banking, fintech and crypto, fraud is ramping up, costing financial institutions significant losses. A new public-private initiative co-chaired by the Better Identity Coalition and the American Bankers Association (ABA) aims to help tackle the problem. The Financial Services Sector Coordinating Council (FSSCC) has published two new joint publications on how to tackle the problem of identity fraud tactics enabled by generative AI. The council convened senior executives from financial institutions, federal and state financial regulators, and security experts to collaborate on what they call "playbooks" for how to fight AI-enabled identity fraud. In a post published on the blog of the Center for Cybersecurity Policy and Law, Better Identity Coalition Coordinator Jeremy Grant and Zack Martin of Venable LP outline the work, to which more than 130 experts contributed, and which is a deliverable under the FSSCC's Artificial Intelligence and Identity and Authentication Workstream (AI-IA). As AI threat evolves, so must mitigation. The first paper, "Mitigating AI-Powered Attacks Against Identity and Authentication," focuses on the attacks generative AI has enabled on financial institutions, and "details specific tools those institutions can use to detect and stop those attacks," including biometrics and liveness detection, with strategies for organizations at every level. It identifies three current and emerging primary attack vectors: deepfake-driven social engineering and impersonation, synthetic identity creation, and AI agents as attack surrogates. "This paper underscores the urgency for financial institutions to adopt advanced mitigation strategies to address these evolving threats," it says. "As these AI threats evolve, mitigations must evolve as well. There is no single solution for attack mitigation; rather, FIs need to pull a series of levers to protect institutions and consumers from these attacks." Governments have a big role to play. The second paper is a companion piece aimed at governments, "Recommendations for Policymakers: Mitigating AI-Powered Attacks Against Identity and Authentication." It makes two primary recommendations. First, governments need to update rules governing how financial institutions verify the identity of new customers, and how they authenticate customers signing into their accounts online. This is necessary "for FIs to feel comfortable in embracing newer tools such as passkeys or mobile driver's licenses (mDLs) that can thwart Gen AI-powered attacks." Second, governments need to work harder to help close the gap between physical and digital credentials. The paper includes 20 distinct actions for policymakers and regulators, spread across four key initiatives, which advocate for the development and deployment of next-generation remote identity proofing and verification systems, strong authentication, coordination among countries to harmonize requirements, and better education about emerging threats and best practices. GENIUS Act prompts moves on digital identity verification. Grant and Martin also point to a new report to Congress from the Treasury department on "Innovative Technologies to Counter Illicit Finance Involving Digital Assets." The report responds to requests in the GENIUS Act, which tasks Treasury with crafting recommendations on new legislative and regulatory proposals, with a focus on digital identity verification. In the report, Treasury pledges to issue guidance to FIs on how they can use verifiable digital credentials in existing customer identification programs. It will explore working with Congress on legislation to "incentivize the development and integration of digital identity tools aimed at countering illicit finance." Partnering with the National Institute of Standards and Technology (NIST) and international partners, it will work on promoting common guidelines for the use of digital identity tools across jurisdictions. And it will "work with Congress on ways to better enable third-party service providers to conduct identity verifications and issue verifiable digital credentials that can be accepted by financial institutions to fulfill elements of customer identification and verification requirements." "At a time when criminals and hostile nation-states are leveraging AI-powered deepfakes to convincingly spoof photos, videos, and voices, companies need concrete, actionable recommendations on how to address these threats to best protect consumers from identity theft and fraud." Article topics. Latest biometrics news. Mar 31, 2026, 3:45 pm EDT As it releases its first compliance update since Australia's Social Media Minimum Age (SMMA) law took effect, the eSafety Commission... Mar 31, 2026, 2:22 pm EDT Portuguese-speaking African countries (PALOP) face structural obstacles, including limited infrastructure, uneven institutional capacity, and unequal access to digital technologies. The... Mar 31, 2026, 2:08 pm EDT Reality is blurring with misinformation and deepfakes, and opposing views on regulation is leading to some high-level tension. South Korea,... Mar 31, 2026, 2:02 pm EDT The new minority government in the Netherlands has reintroduced the possibility of putting age restrictions on social media. While plans... Mar 31, 2026, 1:13 pm EDT Sweden's Migration Agency (Migrationsverket) has signed a 30 million Swedish kronor ($3.2 million) contract with Thales subsidiary AB Svenska Pass... Mar 31, 2026, 12:31 pm EDT The Brazilian government has announced a financial boost, under a program dubbed PROCIN, to enable some states to expand issuance...

American Bankers Association
Mar 17th, 2026
ABA opens fraud contact directory to international banks.

ABA opens fraud contact directory to international banks. The American Bankers Association today announced that its widely used Fraud Contact Directory is now open to international banks, marking a significant expansion of one of the banking industry's key tools for combating fraud. The announcement was made by ABA President and CEO Rob Nichols and ABA EVP Paul Benda at the U.N. Global Fraud Summit in Vienna, Austria. Originally launched to help U.S. banks quickly connect to stop fraud in real time, the ABA Fraud Contact Directory is now used by 2,443 banks, representing more than half of the nation's banks. Opening the directory to international banks reflects the increasingly global nature of fraud and the urgent need for cross-border cooperation. "Fraud knows no borders, and neither should our defenses," Nichols said. "By expanding the ABA Fraud Contact Directory to international banks, we are strengthening the global financial system's ability to respond quickly, share critical information and stop fraud before it spreads." ABA's partnership with the International Banking Federation's Fraud and Scams Taskforce was instrumental in expanding the directory. IBFed members of the Fraud and Scams Taskforce led efforts with banks in their country to identify those interested in participating and facilitated communication with ABA, ensuring a seamless launch. ABA also extended its thanks to Anthony Ostler, chair of the IBFed and president and CEO of the Canadian Bankers Association, for his leadership and support of the initiative. ABA offers a variety of bank resources for fighting fraud, including the Treasury Check Verification System, consumer education campaigns and the ABA Fraudcast.

American Bankers Association
Mar 10th, 2026
CSBS: Stablecoin implementation shouldn't come at expense of bank deposits

CSBS: stablecoin implementation shouldn't come at expense of bank deposits. State bank supervisors want to ensure that Congress "has its eyes wide open" on the possible impact on bank deposits as lawmakers consider cryptocurrency regulation, Conference of State Bank Supervisors President and CEO Brandon Milhorn said today at the American Bankers Association's Washington Summit. During a Q&A with ABA President and CEO Rob Nichols, Milhorn addressed bankers' concerns about a legal loophole that could allow crypto firms to bypass the Genius Act's prohibition on payment of interest on stablecoins. He noted the current U.S. stablecoin market stands at about $300 billion, but Treasury Secretary Scott Bessent had predicted that market could grow to about $3 trillion by 2030. "My question is, from where?" Milhorn said. "If it comes from our banks... that's small-business loans, that's agricultural loans that are not being made by banks. That is a real concern." CSBS wants to preserve the balance struck in the Genuis Act by including the prohibition, in which stablecoins are a new technology available to consumers for payments but not detrimental to banking, he said.