Emergency Dispatch Operator

<h3>Your future role at a glance</h3><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Location:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Austin, TX</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Facility:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Good Health Solutions</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Department:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Emergency Dispatch & Clinical Communication</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Schedule:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Rotating Shifts  l  PRN</span></li></ul> <h3>How you’ll make an impact in this role</h3><ul data-path-to-node="1" style="-webkit-text-stroke-width: 0px; background-color: rgb(251, 249, 248); color: rgb(22, 21, 19); display: flex; flex-direction: column; font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style: outside none square; margin-bottom: 16px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 40px; scrollbar-width: thin; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><li style="line-height: 1.5; scrollbar-width: thin;"><p data-path-to-node="1,0,0" style="margin: 0px 0px 16px; scrollbar-width: thin;"><br>Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.</p></li><li style="line-height: 1.5; scrollbar-width: thin;"><p data-path-to-node="1,1,0" style="margin: 0px 0px 16px; scrollbar-width: thin;">Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.</p></li><li style="line-height: 1.5; scrollbar-width: thin;"><p data-path-to-node="1,2,0" style="margin: 0px 0px 16px; scrollbar-width: thin;">Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.</p></li><li style="line-height: 1.5; scrollbar-width: thin;"><p data-path-to-node="1,3,0" style="margin: 0px 0px 16px; scrollbar-width: thin;">Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.</p></li><li style="line-height: 1.5; scrollbar-width: thin;"><p data-path-to-node="1,4,0" style="margin: 0px 0px 16px; scrollbar-width: thin;">Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.</p></li></ul><h3>What minimum requirements you’ll need</h3><b>Licensure / Certification / Registration</b><ul><li>Required Credential(s):<ul><li>None Required.</li></li></ul></ul><b>Education</b><ul><li>High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul><h3>Benefits that help you thrive</h3><ul style="margin-top:0px; margin-bottom:0px"> <li><b>Retirement:</b> 403(b) plan</li> <li><b>Well-being support:</b> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</li> </ul> <div> </div><h3>Life at Ascension: Where purpose meets opportunity </h3><p>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.</p> <p><b>Equal employment opportunity employer</b></p> <p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (Spanish)</a> poster.</p> <p><b>Fraud prevention notice</b></p> <p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p> <p><b>E-Verify statement</b></p> <p>Employer participates in the Electronic Employment Verification Program. Please click <a href="https://www.e-verify.gov/about-e-verify" target="_blank" rel="nofollow">here</a> for more information.</p> <div> </div> <div> </div> <div> </div>