Technical Team Leader

CDW Corporation reported second-quarter net sales of $6.6 billion, up 10% year over year, with non-GAAP earnings per share rising 12% to $2.91. However, gross margin declined 70 basis points to 20.1%, driven by a larger mix of lower-margin hardware infrastructure sales related to modernisation and AI readiness. Management attributed the margin pressure to business mix rather than pricing weakness, noting growing demand from enterprise customers for infrastructure products. Services revenue grew only 1% as customers prioritised hardware and cloud investments. CDW expects margin improvement in the second half through its Geared for Growth efficiency initiatives. The company projects mid-single-digit gross profit growth for 2026, with operating leverage expected to strengthen as infrastructure projects move into implementation phases.

Addition of leading data and AI services firm deepens CDW’s capabilities, helping organizations build modern data foundations and accelerate AI adoption CDW (Nasdaq: CDW), the strategic end-to-end technology partner that turns customer ambition into outcomes, today announced that it has completed its previously announced acquisition of Lovelytics, a leading data and AI services firm and a member of the Databricks Brickbuilder Partner Network. The acquisition expands CDW's Services Solutions portfolio and will bring the Lovelytics capabilities to a broader set of customers. Lovelytics helps organizations modernize, govern and use their data to improve performance and deploy AI at scale, combining deep Databricks expertise with experience across energy, manufacturing, retail, healthcare, financial services and media. It brings a team of more than 600 across the United States, Canada, Argentina and Colombia who work exclusively in data and AI. This strategic investment strengthens

How healthcare IT teams can run EHR optimization as a continuous cycle. Vendor releases, mergers and shared-system models keep changing clinical workflows. Optimization must keep pace, and IT needs a standing process for it. Jeff Kula is the Vice President of Healthcare Sales - Majors & Territory at CDW. Dr. Sonny Hyare is the CEO of ReMedi Health Solutions. He leads the company's mission to develop and implement impactful EHR solutions for physicians and hospital partners. Mergers and acquisitions (M&A) have become a regular part of healthcare headlines, and when organizations join together, their application portfolios join too. Shared electronic health records systems (such as Epic, Oracle Health and MEDITECH) have a similar effect: Larger organizations extend their EHR to smaller hospitals and clinics that would not have the budget or in-house teams to deploy such a system on their own. Extending a system carries many of the same implications as an acquisition. In both cases, a group of users inherits an instance they did not design, along with its inefficiencies. Underlying both is the same need: to treat EHR optimization and workflow redesign as ongoing work, with an owner and a cadence, so that provider and patient experience keep improving after go-live. Clinical and IT teams need to collaborate on EHR workflows. EHR optimization and workflow redesign are under-discussed aspects of M&A and shared-system programs. Due diligence happens, but it rarely goes down to the level of workflows, so the receiving organization does not know the complexities or inefficiencies it is taking on. A new practice cannot adopt a larger organization's EHR overnight, and the build it inherits will shape how its clinicians work for years. In its experience, the first step is a detailed current-state versus future-state assessment, and clinical stakeholders have to be part of it. Clinicians need to understand how the EHR works today and how it will change, and IT needs to hear where the current build gets in the way of care. EHRs were once treated as IT projects. Today, they require lockstep collaboration between clinical and IT departments, and that collaboration needs a structure: a multidisciplinary steering committee with clinicians at the helm that owns intake, prioritization and the enhancement backlog. Every part of the EHR that touches a patient belongs in its scope, including revenue cycle, radiology and more, because the patient moves through all of them. Organizing governance around the patient journey keeps the backlog focused on the workflows that span departments. That is also why change management matters as much as the technical build. ReMedi and CDW work together to close the gap between clinical and IT perspectives. Here is where that shows up in practice: * Clinician adoption. ReMedi's teams bring healthcare expertise from the physician side as well as the IT side. Clinicians who have used the system at the point of care lead the workflow assessment and optimization sessions, so the redesign reflects how care is actually delivered. * Technology environment. A redesigned workflow only works if the devices, network, access and infrastructure behind it keep up. CDW's healthcare IT teams make sure that the environment the EHR runs on supports the new workflow, from end-user devices and secure access to the systems that keep the application available. When should EHR optimization happen? The answer is simple: from the start. The organizations that do this well maintain a long-term roadmap that separates what they will address now from what comes later, and they treat optimization as a continuous cycle. Planning never fully stops, because EHR vendors keep releasing new modules and enhancements, and each release is a decision: adopt, defer or decline. Without a standing process, those decisions default to later. Stagnation is what later looks like. Seven or eight years after go-live, care teams are still using outdated workflows even though features and processes have changed. Clinicians become comfortable with the idiosyncrasies of their work, even if a task takes 30 steps to complete. A partner that can offer the clinical perspective, that has been an end-user of an EHR, is a valuable asset for change.