Program Manager

Key Tasks & Responsibilities

• Program Leadership & Contract Management
• Provide day-to-day management of all program operations, supporting multiple projects, workstreams, and geographically dispersed personnel.
• Organize, direct, and coordinate planning and production of all contract activities.
• Ensure adherence to the PWS, SLAs, technical requirements, and quality standards.
• Serve as the Government’s primary point-of-contact for all programmatic, technical, and contract matters.
• Lead all contractor staff; provide supervision, tasking, mentorship, QA/QC oversight, and performance management.
• Ensure customer satisfaction, stakeholder alignment, and timely resolution of escalated issues.
• Provide financial management, cost tracking, resource management, and staffing oversight.
• Conduct detailed quality reviews for deliverables, documentation, and technical work products.
•  Primary Project Manager Responsibilities
• Serve as the named Primary Project Manager for the contract.
• Provide overall management, direction, financial reporting, QA/QC oversight, and leadership.
• Ensure both business processes and technical activities meet required standards.
• Oversee performance across all contractor personnel, subcontractors, and task areas.
•  Program & Project Management Deliverables
• Project Management Plan (PMP)
• Change Management Process and documentation
• Performance Management and measurement reports
• In-Process Reviews (IPRs) and Weekly Status Updates
• Progress Reviews with Government Management
• Project Management Support documentation and controls
• Transition Management
•  Technical Oversight
• Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
• Develop and deliver Information Technology Infrastructure Design Documentation.
• Provide advanced technical documentation and guidance across:
• Project Management Support documentation and controls
• Transition Management
•  Technical Oversight
• Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
• Develop and deliver Information Technology Infrastructure Design Documentation.
• Provide advanced technical documentation and guidance across:
• Infrastructure troubleshooting methodologies
• Vulnerability management
• Network and system optimization
• Software distribution and enterprise reporting
• Infrastructure monitoring and performance analysis
• Deliver senior-level presentations covering engineering, operations, teleservices, and IA/cybersecurity technology domains.
• Identify technical gaps, evaluate alternatives, and provide recommendations for improvement, modernization, and risk mitigation.
• Provide technical and management leadership on major tasks or technology assignments.
• Establish goals, strategies, and plans that support project and program objectives.
• Provide advanced domain expertise that may have critical impact on project success.
• Direct and control financial management, staffing, and operational methods to ensure technical requirements are met.
• Engage directly with clients, including negotiations and executive-level discussions.
• Initiate, supervise, and develop complex program requirements from inception to conclusion.
• Lead surveys, studies, and data analysis to provide actionable recommendations and solutions.
•  Required Skills & Expertise
• Demonstrated experience managing programs of similar scope and complexity within DoD or other federal agencies.
• Proven leadership of large-scale IT operations (40+ personnel) across diverse functional areas.
• Expertise in environments involving user systems, integration, training, and multi-skill teams.
• Strong background in quality assurance, customer satisfaction, complaint tracking, and QC programs.
• Exceptional written and verbal communication skills, including briefing senior Government officials.
• Skills in manpower utilization, subcontractor management, procurement support, training, problem resolution, and employee relations.
• Progressive experience as a Project Controller, including financial oversight and analysis.
• Knowledge of project structures, WBS development, planning, and scheduling.
• Experience evaluating configuration alternatives, including:
• Cost analysis
• Risk analysis
• Performance predictions
• Experience conducting business decision analyses:
• Cost-benefit
• Business case analysis
• Major IT infrastructure assessments
• Experience conducting Total Cost of Ownership (TCO) analyses and using TCO tools.
•  Internal Coordination & Corporate Responsibilities
• Coordinate with internal corporate teams on staffing, HR actions, budgeting, recruitment, compliance, and reporting.
• Maintain internal documentation, personnel files, training records, and compliance artifacts.
• Ensure corporate policies and resources support program success.
• Promote a culture of operational excellence, continuous improvement, accountability, and high performance.

Education & Experience

• Minimum Education
• Bachelor’s degree.
• MA/MS degree preferred
• Minimum General Experience
• Ten (10) years of progressive experience in project management, program management, or a closely related IT management discipline involving oversight of large, complex, multi-site programs.

Certifications

• Project Management Professional (PMP) or equivalent – REQUIRED
• Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) – desired
• Must maintain all mandatory certifications

Security Clearance

• Must be a U.S. Citizen.
• Selective Service registration required (if applicable).
• Top Secret Security Clearance required
• Must maintain fitness and eligibility for national security positions

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Onsite at customer location