PSI CRO

Global CRO delivering on-time patient enrollment

Systems Engineer - Enterprise Applications Support

Enterprise ApplicationsPosted on Nov 9

Full-timeSydney NSW, AustraliaNo salary listedRemote

About the Job

Requirements

A university or college degree with a Computer Science or Information Technology specialty is required.
A solid technical background is required.
Experience supporting business applications, software platforms, or enterprise systems is required.
Experience creating SQL queries is required.
Strong analytical skills are required.
The ability and desire to work in a service-oriented and customer-focused environment are required.

Responsibilities

Provide Tier 2 and Tier 3 support for off-the-shelf software packages.
Install Tier 3 and certain Tier 4 information systems and conduct user training.
Install and support specialized systems, including special warehouse systems.
Monitor company software updates and new releases, and recommend migration to newer versions when necessary.
Track new software releases that may interest the company and recommend their purchase.
Update the validation status of information systems applicable to CFR 21 Part 11.
Study project-specific IT equipment provided by company clients, conduct required user training, and provide ongoing equipment support.
Conduct regular technical audits in company departments to check compliance with PSI standards regarding specialized equipment and Tier 3–4 systems.

Desired Qualifications

Prior experience in systems analysis is a plus.
Experience with Jira Service Desk and Confluence, or similar products, is a plus.
Experience in systems development and systems validation is a plus.
Background in testing, including preparing test cases and executing test scripts, is a plus.
Excellent communication and collaboration skills are requested.

Job Description

We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.

You will:

Provide support of off-the shelf software packages (Tier 2 and Tier 3)
Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
Perform installation and support of specialized systems (e.g. special warehouse systems)
Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
Follow release of new software which can potentially interest the company, and recommend their purchase
Update validation status of CFR 21 Part 11 applicable to information systems
Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Qualifications

University or College degree, Computer Science/IT specialty
Solid technical background
Experience supporting business applications, software platforms, or enterprise systems
Prior experience in systems analysis is a plus
Experience with Jira Service desk and Confluence or similar products is a plus
Experience in systems development and systems validation is a plus
Experience with creating SQL queries
Background in testing (preparing test cases and execution of test scripts) is a plus
Excellent communication and collaboration skills
Strong analytical skills
Ability and desire to work in a service-oriented and customer-focused environment

Additional Information

Stable, privately-owned company, organically growing since 1995
Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
Friendly and supportive atmosphere in a committed team
International environment, with colleagues around the world
Opportunities to quickly see the results of your work

About the Company

PSI CRO

Global CRO delivering on-time patient enrollment

PSI CRO is a global contract research organization that handles clinical trials for multiple therapeutic areas, with a focus on enrolling patients on schedule and delivering studies on time. Its services span feasibility assessments, trial planning, site selection, patient recruitment, and multi-continent trial execution across 50+ countries, backed by medical doctor resources dedicated to accurate timeline predictions. Unlike many CROs, PSI emphasizes predictable enrollment and on-time project delivery, aiming for high client satisfaction and repeat business through a pragmatic, no-nonsense approach. The company’s goal is to be regarded as the best CRO in the world by both clients and employees, achieved through reliable timelines, strong execution, and low staff turnover.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Switzerland
Founded: 1995

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