Service Project Manager

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

The Service Project Manager is accountable for the safe, profitable, and contract-compliant delivery of service projects and long-term service agreements for utility-scale Battery Energy Storage Systems (BESS). The role serves as the primary commercial and operational interface for assigned customers and coordinates Field Service, Engineering, Remote Monitoring, Supply Chain, Finance, Quality, Legal, and OEM partners to achieve availability, reliability, safety, schedule, and financial objectives.
The preferred candidate brings direct experience managing BESS operations and maintenance (O&M) programs or long-term service agreements (LTSAs), including preventive and corrective maintenance, warranty administration, outage coordination, performance reporting, change management, and customer governance. Experience in adjacent utility-scale power, renewable energy, power conversion, substation, or industrial service environments will also be considered.

Job Description

PRINCIPAL JOB RESPONSIBILITIES

Service Project and BESS LTSA Management

·   Own the end-to-end execution of assigned service projects and BESS LTSAs from contract handoff through the contract lifecycle.

·   Translate contractual scope, service levels, exclusions, customer obligations, warranties, performance guarantees, and reporting requirements into an executable operating plan.

·   Establish the project governance cadence, responsibility matrix, communications plan, maintenance schedule, risk register, action log, and customer reporting package.

·   Coordinate planned maintenance, corrective maintenance, emergency response, site access, outage windows, switching support, spare parts, subcontractors, and engineering resources.

·   Monitor contract deliverables, milestone dates, notice requirements, response obligations, and potential exposure to service credits or liquidated damages; escalate risks early with documented recovery actions.

·   Maintain disciplined records supporting entitlement, warranty claims, change orders, customer billing, and contract compliance.

Technical and Operational Coordination

·   Coordinate service activities involving battery DC blocks, Battery Management Systems (BMS), Power Conversion Systems (PCS), medium-voltage transformers, switchgear, protective relays, HVAC and fire detection/suppression interfaces, SCADA, controls, communications, and balance-of-plant equipment.

·   Partner with Field Service and Engineering to prioritize alarms, defects, recurring failures, root-cause investigations, technical bulletins, corrective action plans, and reliability improvements.

·   Ensure preventive maintenance plans, inspection intervals, test procedures, site-specific work plans, and maintenance records align with contractual requirements and approved technical documentation.

·   Lead cross-functional response to major outages, safety events, capacity or availability concerns, and customer escalations, including clear ownership, communications, and closure criteria.

·   Coordinate commissioning-to-service handoff, open-punch-list closure, warranty transition, spare parts readiness, special tools, training, and site documentation.

Commercial and Financial Management

·   Manage project revenue, cost, margin, cash flow, billing milestones, forecasts, accruals, reserves, and financial risks within approved parameters.

·   Identify out-of-scope work and prepare commercial documentation for quotations, change orders, extensions, renewals, and additional service opportunities.

·   Review supplier and subcontractor performance against purchase orders, statements of work, warranties, and flow-down obligations.

·   Support annual operating plans, backlog reviews, resource forecasts, and variance analysis; implement corrective actions when performance deviates from plan.

·   Protect contractual rights through timely notices, complete records, and coordinated engagement with Commercial, Finance, and Legal stakeholders.

Customer and Stakeholder Leadership

·   Serve as the primary point of accountability for assigned customers, building trust through transparency, responsiveness, technical credibility, and reliable follow-through.

·   Lead recurring customer operating reviews covering safety, work completed, open issues, availability and reliability trends, maintenance plans, risks, actions, and commercial matters.

·   Coordinate effectively with asset owners, operators, EPC contractors, utilities, OEMs, suppliers, and internal functional leaders.

·   Provide concise executive-level updates, decision requests, risk summaries, and recovery plans.

·   Mentor less-experienced project managers and contribute to standard work, lessons learned, and continuous improvement across the Service organization.

PERFORMANCE EXPECTATIONS

·   Safety: Work is planned and executed in accordance with company, customer, and site safety requirements.

·   Contract compliance: Deliverables, notices, reports, maintenance activities, and customer obligations are actively managed and documented.

·   Customer experience: Commitments are realistic, clearly communicated, and consistently closed.

·   Operational performance: Risks affecting availability, reliability, schedule, or response are identified early and managed through documented actions.

·   Financial performance: Revenue, cost, margin, cash, and forecast accuracy are actively controlled.

·   Continuous improvement: Recurring issues generate corrective actions, lessons learned, and measurable process improvements.

EDUCATION AND QUALIFICATIONS

·   Bachelor's degree in Engineering, Construction Management, Business, Operations, Finance, or a related field preferred. Equivalent relevant technical and project-management experience may be considered.

·   Project Management Professional (PMP), PRINCE2, or comparable project-management certification preferred.

·   Formal electrical, power-generation, renewable-energy, military technical, or industrial-service training is valued.

·   Valid driver license and ability to travel to customer sites in the United States and Canada, as business needs require.

·   Ability to satisfy customer-site access, background-screening, and safety-training requirements.

EXPERIENCE

Required:

·   5-8+ years of progressively responsible project management, program delivery, operations, or industrial service experience.

·   Demonstrated ownership of complex customer-facing projects involving multiple functions, suppliers, schedules, commercial constraints, and technical risks.

·   Experience managing budgets, forecasts, billing, cost control, change orders, risk registers, action logs, and executive reporting.

·   Ability to interpret commercial agreements and convert contractual obligations into clear operational plans and controls.

·   Strong written and verbal communication, negotiation, problem-solving, and stakeholder-influence skills.

·   Proficiency with Microsoft Office and project-management tools; experience with ERP, CRM, or field-service systems is preferred.

Strongly Preferred:

·   Direct experience managing utility-scale BESS O&M programs, service projects in the BESS, Power Systems or Drive Systems space.

·   Working knowledge of BESS architecture and service interfaces, including battery DC blocks, BMS, PCS/inverters, medium-voltage equipment, SCADA/controls, HVAC, fire systems, and balance of plant.

·   Experience managing preventive maintenance programs, corrective maintenance, emergency callout, remote monitoring, spare parts, warranty/RMA processes, and outage planning.

·   Experience with contractual performance measures such as availability, capacity, response time, service levels, warranty obligations, service credits, or liquidated damages.

·   Experience supporting utility-scale solar, wind, power generation, substations, UPS/critical power, or power-conversion equipment where direct BESS experience is limited.

·   Familiarity with Salesforce, SAP, computerized maintenance management systems (CMMS), and technical document-control environments.

Additional Job Details

Professional – P3

Organizational Impact
• Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results
• Established professional; works under limited supervision
• Works independently on moderately complex projects/assignments and contributes to setting objectives or goals of projects and assignments within team
Communication & Influence
• Communicates with employees both within and occasionally outside of the department and/or job family on matters that require explanation, interpretation and/or advising; may communicate with external clients or partners depending upon the job area
• Influences employees within the department at an operational level regarding concepts or practices and some advisement on approaches
Innovation & Complexity
• Responsible for making moderate improvements of processes, procedures, or systems to contribute to the performance of the team
• Problems faced are difficult and mildly complex and typically impact the job family and/or multiple teams
Leadership & Talent Management
• Provides assistance and training to other employees
• May lead significant parts of moderately complex projects or processes
Knowledge & Experience
• Requires advanced job knowledge and demonstrated competence within department, typically obtained through advanced education and relevant experience
• Requires a bachelor’s degree or equivalent experience and minimum 5 years of prior relevant experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.