Identity Access Management Analyst Intern

Job Title: Identity Access Management Analyst

Department/Group: Raymond James (RJ)

Reports to: Identity Access Management Supervisor

Classification: Part-time (hourly) non-exempt

Role

The Analyst supports secure access administration for Raymond James users by processing access requests, updating user accounts, troubleshooting basic access issues, and documenting completed work.

Using established procedures and training, the Analyst works with tools such as ServiceNow, SailPoint, Active Directory, Microsoft 365, and Oracle. This role is well suited for a dependable, detail-oriented individual who communicates professionally, protects sensitive information, and is eager to develop practical experience in identity and access management

Key Responsibilities

• Process access requests through ServiceNow using established procedures, security requirements, and service expectations.

• Provision, modify, review, and revoke user access throughout the identity lifecycle, including onboarding, offboarding, role changes, and other account-maintenance activities.

• Administer roles, groups, permissions, and entitlements using platforms such as SailPoint, Active Directory, Microsoft 365, Oracle, and related IAM tools.

• Review requests for required information, approvals, and documentation before processing.

• Maintain accurate and complete notes in tickets and other authorized systems.

• Validate that requests contain the required information, approvals, and supporting documentation before processing.

• Manage assigned requests while meeting quality, productivity, and deadline expectations.

• Protect confidential and sensitive information while accessing client systems and processing identity-related requests.

• Follow UMRF Ventures and Raymond James policies, procedures, security standards, and communication protocols.

• Recommend updates to procedures and knowledge-based content to improve accuracy, consistency, and operational efficiency.

• Perform other related IAM operational duties based on business and client needs.

Competencies

• Attention to detail and accuracy

• Strong customer service and communication skills

• Critical thinking and problem-solving ability

• Ability to follow procedures and security requirements

• Sound judgment and appropriate escalation of issues

• Strong organization and time management skills

• Ability to balance multiple priorities and deadlines

• Interest in technology and cybersecurity

• Willingness to learn and adapt in a dynamic environment

• Experience with Microsoft 365 applications (Outlook, Teams, Word, and Excel)

Qualifications and Education Requirements

• Currently enrolled in a college or university

• Able to work the established part-time schedule while maintaining academic commitments.

• Coursework or interest in cybersecurity, information technology, computer science, business, management information systems, or a related field is helpful but not required.

• Customer service, help-desk, campus employment, volunteer, academic-project, or team-based experience is preferred