Broadcast Operations Tier 1 Agent @ PlayOn! Sports

THE ROLE

PlayOn! Sports is looking for a Tier 1 Agent to join our Broadcast Operations team within the Customer Experience (CX) division. This role requires a detail-oriented individual with an aptitude for technical problem solving, quick thinking, and decision making. As a Tier 1 Agent, you will serve as the first line of defense for overseeing quality broadcasts for the most important events on the network.

Additional responsibilities and accountabilities for this role could include:

• Monitor high-priority live broadcasts, maintaining the highest standards of quality.

• Collaborate with various departments, both internally and externally, to ensure successful broadcasts from start to finish.

• Troubleshoot live broadcasts using phone support and helpdesk ticketing software.

• Document issues and/or solutions for all assigned events for data tracking purposes.

• Escalate high-profile events and issues to Tier 2 Agents in a timely manner.

• Participate in various projects and proactive outreach, as seen fit by leadership.

THE PERSON

• Education: Bachelor’s degree in Broadcasting, Media, Engineering, or a related field.

• Experience: Demonstrated experience in broadcast operations, with a substantial understanding of both consumer-level and professional streaming techniques.

• Technical Proficiency: Familiarity with streaming protocols such as RTMP, RTSP, and HLS, showcasing a comprehensive understanding of the technical landscape of live streaming.

• Communication Excellence: Outstanding communication skills with the ability to engage effectively with high-revenue partners and internal teams, ensuring clarity and fostering strong relationships.

• Innovative Thinking: A forward-thinking mindset with the capability to think on the fly and outside of the box to assist customers and partners as needed.

COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

WHY YOU’LL LOVE WORKING AT PLAYON! SPORTS

PlayOn! Sports is more than just a place to work. It’s a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!

Some benefits we offer include:

• Competitive salary

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Open PTO Policy

• 401K plan with company match

• Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.

Broadcast Operations Tier 1 Agent

PlayOn! Sports

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