Full-Time

Broadcast Operations Tier 1 Agent

Posted on 8/30/2024

PlayOn! Sports

PlayOn! Sports

501-1,000 employees

Live streams high school sports events

Entertainment
Gaming

Entry, Junior

Doraville, GA, USA

Hybrid position requires in-office presence.

Category
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Bachelor’s degree in Broadcasting, Media, Engineering, or a related field.
  • Demonstrated experience in broadcast operations, with a substantial understanding of both consumer-level and professional streaming techniques.
  • Familiarity with streaming protocols such as RTMP, RTSP, and HLS, showcasing a comprehensive understanding of the technical landscape of live streaming.
  • Outstanding communication skills with the ability to engage effectively with high-revenue partners and internal teams, ensuring clarity and fostering strong relationships.
  • A forward-thinking mindset with the capability to think on the fly and outside of the box to assist customers and partners as needed.
Responsibilities
  • Monitor high-priority live broadcasts, maintaining the highest standards of quality.
  • Collaborate with various departments, both internally and externally, to ensure successful broadcasts from start to finish.
  • Troubleshoot live broadcasts using phone support and helpdesk ticketing software.
  • Document issues and/or solutions for all assigned events for data tracking purposes.
  • Escalate high-profile events and issues to Tier 2 Agents in a timely manner.
  • Participate in various projects and proactive outreach, as seen fit by leadership.

PlayOn! Sports focuses on high school sports media by providing live-streaming services for high school athletic events across the United States. The company operates the NFHS Network, a platform created in partnership with the National Federation of State High School Associations, which aggregates sports media rights from various state high school athletic associations. This network allows schools to produce and broadcast their own sports events through the School Broadcast Program, significantly increasing the variety of content available. PlayOn! Sports differentiates itself from competitors by being the largest provider of high school sports live streams globally, catering specifically to the niche market of high school athletics. The company's goal is to enhance the visibility of high school sports, support student-athletes, and provide a platform for schools to showcase their events while generating revenue through subscriptions, advertising, and licensing fees.

Company Stage

Series F

Total Funding

$53.5M

Headquarters

Atlanta, Georgia

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Merger with GoFan expands revenue streams through digital ticketing and concessions.
  • Strategic investment from KKR provides capital for expansion and technological advancements.
  • Appointment of James Rosenstock as CFO focuses on financial growth and innovation.

What critics are saying

  • Emerging competition from startups like Joymo threatens market dominance in sports streaming.
  • Strategic shifts from new board members may disrupt current business models.
  • Expansion into digital ticketing may divert resources from core live-streaming services.

What makes PlayOn! Sports unique

  • PlayOn! Sports is the leading provider of live-streamed high school sports events.
  • The NFHS Network streams more high school sports events than any other company globally.
  • Partnership with NFHS aggregates sports media rights from state high school associations.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Hybrid Work Options

Flexible Work Hours

INACTIVE