Guest Service Agent
About the job
- Previous customer-related experience is an asset.
- Excellent oral and written communication and interpersonal skills are required; spoken English and Japanese are mandatory.
- Strong time-management and multitasking skills are required.
- Strong interpersonal and problem-solving abilities are required.
- The role requires occasional lifting and carrying of up to 20 kg.
- The candidate must be responsible and reliable.
- The candidate must be able to work under pressure in a fast-paced environment.
- The candidate must be able to work cohesively with colleagues as part of a team.
- The candidate must remain focused on guest needs and calm and courteous at all times.
- Personnel must adjust work hours to business needs in a 24/7 operation; some positions include late nights, weekends, and holidays.
- The role requires continuous standing and walking throughout the shift.
- Strong knowledge of computer systems is required.
- Provide professional, friendly, and engaging service.
- Keep the uniform clean, presentable, and in good condition, and maintain personal appearance and hygiene standards that set an example for the team and present a professional image to guests.
- Store guests’ luggage in the luggage room.
- Accurately count group luggage upon arrival and departure.
- Ensure the timely and efficient transfer of luggage to and from guests’ rooms.
- Plan the correct and timely distribution of luggage for groups and crews using rooming lists provided by the front desk.
- Maintain the tidiness of the front of house and luggage storage room.
- Receive, distribute, send, and hold mail and messages.
- Provide room orientation when escorting checked-in guests.
- Answer telephone calls and relay calls and messages.
- Assist guests by providing helpful information about hotel facilities.
- Additional languages, such as Chinese, are an asset.
- Experience with OPERA or a similar computer system is an asset.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to All Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Employee Discounts
- Professional Development Budget