At least one year of experience in human services or a related field is required.
Knowledge of community resources and service systems is required.
Strong assessment, advocacy, and case management skills are required.
Ability to communicate and collaborate effectively with community partners and internal teams is required.
Proficiency with computer systems and data entry is required.
A valid driver's license and reliable transportation are required.
Strong relationship-building and client engagement abilities are required.
Effective problem-solving skills are required.
Ability to work independently and manage a dynamic caseload is required.
Ability to maintain professional boundaries while demonstrating empathy is required.
Strong organizational and time-management skills are required.
Commitment to serving diverse populations with dignity and respect is required.
Ability to travel throughout the community to conduct outreach and home visits is required.
Ability to lift up to 25 pounds using proper lifting techniques is required.
Ability to operate standard office equipment and computer systems is required.
Ability to sit, stand, bend, reach, and move throughout office and community environments is required.
Responsibilities
Provide individualized case management services focused on housing stabilization and self-sufficiency.
Conduct comprehensive assessments to identify client strengths, barriers, and service needs.
Develop client-centered goals and action plans that support long-term stability.
Complete home visits to assess living conditions and identify opportunities for additional support.
Connect individuals and families with community resources, supportive services, and housing programs.
Build trusting, respectful, and professional relationships with clients while maintaining appropriate boundaries.
Conduct outreach and recruitment activities to connect eligible individuals and families with services.
Provide education and outreach regarding lead poisoning prevention and housing-related initiatives.
Collaborate with internal programs and external partners to address client needs and increase access to services.
Respond to referrals from community organizations and service networks.
Maintain accurate client records and case documentation.
Enter and manage data within HMIS and other required systems.
Assist with monthly, quarterly, and grant-related reporting activities.
Ensure compliance with HUD, RIDOH, DHS, and agency requirements.
Support data collection efforts that demonstrate program outcomes and effectiveness.
Participate in supervision, team meetings, and interdisciplinary collaboration.
Attend trainings, conferences, and professional development opportunities related to housing stability and homelessness prevention.
Work closely with agency staff and community partners to coordinate services and improve client outcomes.
Support special projects and additional program initiatives as assigned.
Desired Qualifications
A Bachelor's degree in Human Services, Social Work, Psychology, or a related field is preferred.
Experience working with individuals and families experiencing homelessness or housing instability is preferred.
Familiarity with HUD, RIDOH, and other grant-funded program requirements is preferred.
Experience with HMIS or similar case management databases is preferred.
Help Families Build Stability and Hope
East Bay Community Action Program (EBCAP) is seeking a compassionate and resourceful Family Advocate - Housing to support individuals and families working toward stable housing and improved quality of life.
In this role, you'll provide hands-on case management, conduct outreach throughout the community, connect clients with critical resources, and help families navigate challenges related to housing, health, and self-sufficiency. If you're motivated by helping others achieve their goals and thrive through supportive services, we'd love to hear from you.
Job Description
The Family Advocate - Housing provides enrollment, outreach, advocacy, and case management services for EBCAP's housing stabilization programs. This position works directly with individuals and families to assess needs, develop goals, coordinate services, and connect participants with resources that support long-term housing stability and overall well-being. The role also supports grant-funded initiatives through data collection, reporting, community engagement, and program compliance activities.
Case Management & Client Support
Provide individualized case management services focused on housing stabilization and self-sufficiency.
Conduct comprehensive assessments to identify client strengths, barriers, and service needs.
Develop client-centered goals and action plans that support long-term stability.
Complete home visits to assess living conditions and identify opportunities for additional support.
Connect individuals and families with community resources, supportive services, and housing programs.
Build trusting, respectful, and professional relationships with clients while maintaining appropriate boundaries.
Community Outreach & Engagement
Conduct outreach and recruitment activities to connect eligible individuals and families with services.
Provide education and outreach regarding lead poisoning prevention and housing-related initiatives.
Collaborate with internal programs and external partners to address client needs and increase access to services.
Respond to referrals from community organizations and service networks.
Data Management & Program Compliance
Maintain accurate client records and case documentation.
Enter and manage data within HMIS and other required systems.
Assist with monthly, quarterly, and grant-related reporting activities.
Ensure compliance with HUD, RIDOH, DHS, and agency requirements.
Support data collection efforts that demonstrate program outcomes and effectiveness.
Collaboration & Professional Development
Participate in supervision, team meetings, and interdisciplinary collaboration.
Attend trainings, conferences, and professional development opportunities related to housing stability and homelessness prevention.
Work closely with EBCAP staff and community partners to coordinate services and improve client outcomes.
Support special projects and additional program initiatives as assigned
Successful candidates will demonstrate:
Strong case management and assessment skills
Excellent relationship-building and client engagement abilities
Knowledge of housing resources, community services, and support systems
Effective advocacy and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and manage a dynamic caseload
Experience maintaining professional boundaries while demonstrating empathy
Strong organizational and time-management skills
Data entry and documentation proficiency
Commitment to serving diverse populations with dignity and respect
Knowledge & Qualifications
Required Qualifications
High School Diploma or GED required.
Minimum of one (1) year of experience in human services or a related field.
Knowledge of community resources and service systems.
Strong assessment, advocacy, and case management skills.
Ability to communicate and collaborate effectively with community partners and internal teams.
Proficiency with computer systems and data entry.
Valid driver's license and reliable transportation.
Preferred Qualifications
Bachelor's Degree in Human Services, Social Work, Psychology, or a related field.
Experience working with individuals and families experiencing homelessness or housing instability.
Familiarity with HUD, RIDOH, and other grant-funded program requirements.
Experience with HMIS or similar case management databases.
Physical Requirements
Ability to travel throughout the community to conduct outreach and home visits.
Ability to lift up to 25 pounds using proper lifting techniques.
Ability to operate standard office equipment and computer systems.
Ability to sit, stand, bend, reach, and move throughout office and community environments.
Ability to communicate effectively with clients, colleagues, and community partners.