Learning Systems & Insights Specialist

Overview

Join the Xanterra Travel Collection team:

Xanterra Travel Collection is a premier group of travel and leisure businesses with a focus on sustainability and exceptional service. Headquartered in Greenwood Village, Colorado, we operate iconic properties and services in stunning locations worldwide, including lodging, food and beverage, Windstar Cruises, short-line railroads, and adventure travel. We are dedicated to creating unforgettable experiences for our guests and providing transformative career opportunities for our team members.

Job Summary:

Xanterra Travel Collection® is hiring a Learning Systems & Insights Specialist to serve as the enterprise administrator of our Learning Management System (LMS) and to turn learning data into insights that guide program decisions. Reporting to the Corporate Director, Learning & Development, this role owns LMS configuration, course and user architecture, integrations, reporting standards, and the day-to-day vendor relationship. On-site L&D teams handle local LMS use and first-line support, and this role sets the standards, tools, and guidance that make that model work across every property. The ideal candidate is highly organized, experienced in system-level LMS administration, and highly skilled in data reporting and analytics. This position is based in our Greenwood Village, Colorado office.

Responsibilities

LMS Administration & Governance

• Own the administration, configuration, and maintenance of the enterprise LMS, including course and user architecture, system settings, and integrations.
• Manage enterprise-level administrative access and maintain governance standards for who can configure, publish, and report in the LMS, in line with the corporate and on-site ownership model.
• Manage the day-to-day LMS vendor relationship, including support escalations, release updates, and new feature evaluation, in partnership with the Corporate Director, Learning & Development.
• Ensure data integrity and security within the LMS, adhering to industry regulations and organizational policies.
• Maintain a consistent catalog structure for enterprise content and resources and publish courses and materials in the LMS.

Field Enablement & Support

• Equip on-site L&D teams to handle local LMS use, including entering attendance, tracking completions, and first-line troubleshooting for their users.
• Serve as the escalation point for LMS issues that on-site teams cannot resolve, providing timely technical support.
• Create practical guides, job aids, and training on LMS processes, and facilitate system training for on-site L&D teams and other LMS users, in person and virtually.

Reporting & Insights

• Own enterprise LMS reporting standards and maintain the core reports and dashboards used across properties to track compliance, completion, and engagement.
• With direction from the Corporate Director, Learning & Development, develop and implement metrics to evaluate the effectiveness of learning programs and identify trends.
• Use data analysis tools to provide insights that inform program improvements and decision-making.
• Present data-driven insights to stakeholders, highlighting areas of success and opportunities for enhancement.

Instructional Design Partnership

• Partner with the Manager, Learning & Development and the instructional design team on course setup, publishing standards (e.g., SCORM, xAPI), and testing so programs launch cleanly in the LMS.
• Work with the instructional design team to define evaluation measures at the start of projects and share data that informs program revisions.

Continuous Improvement

• Help shape and execute the roadmap for learning technology improvements and innovations.
• Stay current on L&D trends, technologies, and best practices.
• Introduce new tools and methods that enhance the overall learning experience and program effectiveness.
• Other duties as

Qualifications

• 3+ years of experience working in Learning & Development
• 3+ years of LMS administration experience, including system configuration, user and course architecture, and integrations.
• 3+ years of data analytics experience.
• Strong understanding of LMS platforms and e-learning standards (e.g., SCORM, xAPI).
• Experience managing a technology vendor relationship, including support escalations and release updates.
• Experience supporting LMS users across multiple sites or business units.
• Excellent communication skills, with an approachable and helpful attitude for working with users of varied tech skills.
• Proven expertise in program measurement and evaluation, including impact measurement, evaluating program effectiveness, and developing new metrics/measures.
• Strong proficiency in data reporting and analytics tools (Excel, Power BI, etc.) to track and present key metrics.

ADDITIONAL CONSIDERATIONS:

• Experience with Absorb LMS
• Experience with Power BI
• Experience with Smartsheet
• Prior experience in the hospitality industry
• Prior experience supporting a seasonal workforce
• Self-starter who enjoys building processes and structure to drive growth

Compensation:

The salary range is $65,000 - $78,000 depending on experience.

Benefits:

For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; PTO and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals.

Xanterra Travel Collection is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.