Service Delivery Supervisor
Esri
Service Delivery Supervisor
Esri
Builds mapping software for governments and firms
Overview
Leverage your expertise in Software Asset Management (SAM), enterprise mobility management, vendor management, software licensing, and process optimization to help lead Esri's Enterprise Software Asset Management and Mobility programs. This role serves as a key leader within IT Service Delivery and is responsible for overseeing software licensing, SaaS governance, AI technology governance, mobility asset management, compliance, software and mobile device lifecycle management, and Configuration Management Database (CMDB) data supporting Esri's global operations.
Working closely with the IT Asset Manager, this position provides strategic and operational leadership for software and mobility asset management, ensuring technology compliance, audit readiness, cost optimization, vendor governance, ServiceNow workflow modernization, and high-quality service delivery across the organization.
This position requires working onsite at our Redlands office five days a week.
Responsibilities
Requirements
Recommended Qualifications
#LI-TM1
#LI-onsite
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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A reasonable estimate of the base salary range is 72800 - 145600 USD
Esri builds ArcGIS, the mapping and analysis software that governments, companies, and universities use to put their data on maps and study where and why things happen. In 1982, it released ARC/INFO, the first commercial geographic information system program, which ties places on a map to records in a database. Analysts make maps and run analyses in the ArcGIS Pro desktop app, teams share maps, dashboards, and field-survey apps through ArcGIS Online, and large agencies run ArcGIS Enterprise on their own servers. Customers pay for software licenses and subscriptions, and Esri also earns fees for consulting and training. Esri was founded in 1969 and is based in Redlands, California.
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