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All Accor

Global hotel management, franchising, loyalty program

Assistant Front Office Manager

Hotel Guest ServicesUpdated on Nov 11
Full-timeBarcelona, SpainNo salary listedIn-person

About the Job

Requirements

  • A university degree in hospitality, tourism, or hotel management.
  • At least one year of experience in a similar position or in a five-star and/or luxury establishment.
  • Advanced English and Spanish; French is valued.
  • Advanced proficiency with Opera Cloud and Microsoft Office.
  • Availability to work rotating shifts.
  • Leadership and team-management skills.
  • Interpersonal and communication skills.
  • Problem-solving and decision-making skills.
  • Ability to work under pressure and adapt to a dynamic environment.
  • Results- and customer-oriented approach.

Responsibilities

  • Assist the Front Office Manager with the department's operational management, ensuring reception services run smoothly, optimizing the guest experience, and contributing to the hotel's quality and profitability objectives.
  • Lead, train, and motivate the team to maintain high service standards.
  • Assume full responsibility for the department in the Front Office Manager's absence, ensuring continuity and service excellence.
  • Represent the hotel professionally, warmly, and efficiently in guest interactions.
  • Ensure tasks supporting guest comfort and satisfaction are prioritized.
  • Resolve incidents and complaints proactively and effectively to ensure customer satisfaction.
  • Stay informed about the local area, including its history, attractions, and special events, to advise guests.
  • Ensure arrivals and departures are managed correctly, especially for VIP guests.
  • Ensure compliance with brand standards for guest care and service.
  • Coordinate reception, housekeeping, and other departments to provide a satisfying guest experience.
  • Monitor night-audit reports, credit limits, deductions, and refunds.
  • Support billing, cash handling, and preparation of management reports.
  • Control team communication procedures to ensure efficient and clear daily operations.
  • Monitor cost control and efficient use of departmental resources.
  • Train, motivate, and develop the team to achieve strong performance and engagement.
  • Implement ongoing training programs and conduct periodic performance evaluations.
  • Ensure new employees are properly integrated into the department through effective induction processes.
  • Hold regular team meetings to promote open and effective communication.
  • Develop initiatives to improve the team's work environment.
  • Promote upselling strategies and revenue maximization in the department.
  • Ensure the team understands current rates, customer segments, and promotions.
  • Identify opportunities to improve the guest experience and generate additional revenue.
  • Analyze trends and report risks and opportunities to the Front Office Manager for strategic decision-making.
  • Ensure compliance with labor regulations and internal departmental procedures.
  • Manage underperformance incidents in coordination with People & Culture.
  • Monitor schedules, vacations, and absenteeism.
  • Ensure all department personnel attend mandatory training.
  • Keep notice boards updated with agreed information.
  • Ensure tasks are completed accurately and within established deadlines.
  • Perform other reasonable work duties requested by supervisors, including analogous or equivalent duties inherent to the role.
  • Comply with hotel policies and procedures.
  • Maintain confidentiality of sensitive hotel and guest information.
  • Ensure compliance with safety and occupational risk-prevention protocols.

Desired Qualifications

  • French language proficiency.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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