Global Security Operations Center Supervisor

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Join a team focused on protecting Nationwide's people, facilities, and assets through a world-class Security Operations Center. This is an opportunity to lead a critical function that operates at the center of security operations, incident response, and threat monitoring.

As the Global Security Operations Center (GSOC) Supervisor, you will serve as a working leader, providing hands-on operational oversight while guiding a team of GSOC professionals in a fast-paced, 24/7 environment. You will play a key role in directing security events and incidents from initial detection through resolution, partnering closely with Protective Services, business leaders, and emergency response partners to support a safe and secure workplace.

Key aspects of the role include:

• Leadership: Serve as a working supervisor responsible for leading daily SOC operations, setting priorities, assigning resources, directing dispatch activities, making critical decisions, and coordinating incident response through resolution.
• Training & Readiness: Develop and coach team members, assess performance and readiness, conduct tabletop exercises, and organize red-team drills that strengthen response capabilities and operational preparedness.
• Threat Monitoring & Escalation: Direct real-time event monitoring and alert management, lead incident intake and triage, validate threat assessments, identify emerging risks, and escalate threats and incidents using established protocols and decision thresholds.

Ideal candidates will bring prior experience leading security operations, command center, dispatch, emergency management, or SOC/GSOC teams and have demonstrated success managing incidents, assessing active and emerging threats, making decisions under pressure, and leading others through complex situations.

Location & Schedule

• This position is onsite in Columbus, Ohio.
• As a leader within a 24/7 operation, this role requires schedule flexibility to support multiple shifts and evolving business needs, including high-priority incidents, escalations, and special events.

This is an excellent opportunity for a security leader who enjoys balancing operational decision-making, team development, and continuous improvement while making a visible impact on the safety and security of the organization.

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Security team monitors security needs and assist associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As a Security Guard Supervisor, you’ll contribute to the secure environment at Nationwide facilities. You’ll plan and oversee the duties and responsibilities of the uniformed security officers (Nationwide associates or contract associates). You’ll also assist the Security Manager in planning, organizing and managing the programs and processes to assure physical security and life safety functions for Nationwide and its subsidiaries.

Job Description

Key Responsibilities:

• Supervises the duties and responsibilities as well as the operational procedures of the uniformed security officers (Nationwide associates or contract associates).

• Supervises the planning of security protection for company special events.

• Provides security, audit, review and recommendations for Nationwide properties.

• Recommends purchases of security equipment, including security force uniforms, personal equipment, access control, alarm and camera systems.

• Assists the leadership in the development of security and life safety programs to maintain and/or improve the level of security at all Nationwide properties.

• Supervises the implementation of security and life safety programs.

• Assists in handling the investigation of associate loss/theft reports and develops and maintains programs to minimize internal theft and losses.

• Provides liaison between law enforcement, the court system, outside educational facilities and outside contract security sources.

• Supervises and maintains knowledge of the latest state-of-the-art security equipment.

• Manages associates including: performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.

• Assists in maintaining the fire warden and health safety programs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to: Security Manager; manages a team of 10 or more security leads and guards.

Typical Skills and Experiences:

Education: Undergraduate studies in education, business administration, criminal justice, private security, or other related area preferred.

Experience: Typically, five or more years demonstrated experience in the private sector of the security industry in a leadership position. Experience in handling all types of security related emergencies.

Knowledge, Abilities and Skills: Must have a familiarity with all laws governing private security as well as normal security programs for life/safety and property protection. Must be familiar with enterprise security policies and procedures. Proven knowledge with budgeting and project administration. Able to conduct risk assessment and recommend security countermeasures. Able to supervise security employees in a variety of emergency situations as well as handle high stress situations. Must possess basic law enforcement skills, including communication, first responder techniques, crime scene investigation, care and operation of firearms, and progressive use of force.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Associate Vice President, Corporate Security, and Human Resources.

Values: Regularly and consistently demonstrates Nationwide Values.

Job conditions:

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Must be able to work flexible office hours to include weekends, holidays, special event coverage or emergency situations as needed. Must be in good physical condition, without any medical restrictions which would impair ability to perform assigned duties. .

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Supervisor, Security Guards - SS : $79,500.00-$148,500.00The expected starting salary range for Supervisor, Security Guards - SS : $79,500.00 - $119,500.00