Full-Time
Posted on 10/3/2025
SaaS surveys, engagement, and workflow solutions
$130k - $150k/yr
No H1B Sponsorship
Lafayette, CO, USA
In Person
| , |
Alchemer provides SaaS tools for customer engagement and feedback, including Alchemer Digital, Alchemer Survey, and Alchemer Workflow. It helps businesses interact with customers across mobile and web, collect feedback quickly, and then act on that feedback to close the loop and drive improvement. Its products work by enabling multi-channel engagement (Digital), easy-to-implement surveys (Survey), and automated workflows that respond to feedback (Workflow), all through subscription access with options for customization and audience targeting. The company differentiates itself by offering end-to-end, customizable solutions tailored to a wide range of clients—from full-service firms to tech providers—and by emphasizing actions taken on collected feedback rather than just data collection. The goal is to turn data collection into meaningful customer connections that improve operations, customer experience, and growth.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Louisville, Colorado
Founded
2006
Help us improve and share your feedback! Did you find this helpful?
Health Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Holidays
Alchemer has launched AI Auto-Responder, a feature within its Reputation Management product that automatically generates and publishes personalised responses to customer reviews across platforms. The tool uses configurable automation rules and built-in risk controls to maintain brand voice whilst scaling review engagement. The company's research indicates that 78% of consumers view business responses as evidence the brand cares, whilst failure to respond can increase customer churn by up to 15%. The system operates continuously, generating AI-powered responses based on historical brand communications without requiring prompt engineering. AI Auto-Responder includes risk-aware guardrails that detect sensitive topics and route them for human review. The feature is now available for Alchemer's Reputation Management customers and builds on the company's portfolio of AI-powered capabilities.
Alchemer names chief customer officer. US - Customer experience and intelligence company Alchemer has promoted Ryan Tamminga to chief customer officer. Tamminga (pictured) will lead Alchemer's global customer strategy in his new role, overseeing customer success, support, services and experience operations, as well as product management and user experience. Prior to taking up his new role, Tamminga was senior vice-president of customer success and product, and has worked at Alchemer since 2019. Advertisement As chief customer officer, Tamminga will prioritise strengthening customer engagement, scaling support programmes, expanding value realisation initiatives and developing the company's use of AI. Martin Mrugal, chief executive at Alchemer, said: "Ryan's passion for improving processes and solving complex customer challenges has consistently translated into great success for our customers. "Ryan's clear vision for how we can better serve customers is core to our mission. This promotion reflects his strong leadership as well as our strategic priority to continue to put customers at the forefront of everything we do."
Alchemer unveils expanded AI capabilities in Alchemer Pulse. Purpose-built AI platform Alchemer Pulse dramatically reduces feedback analysis time and quickly delivers measurable business outcomes. Alchemer, a company in customer experience and feedback technology, has announced an expansion of AI capabilities in Alchemer Pulse, an AI-powered insights automation platform that transforms open-text customer feedback from anywhere into actionable intelligence. Organisations are drowning in unstructured feedback from surveys, support tickets, app reviews and more. Teams spend hours manually reviewing and coding thousands of comments, only to end up with inconsistent data, slow insights, and often-overlooked trends and opportunities. Alchemer Pulse solves these challenges with purpose-built AI and machine learning models trained exclusively on an organisation's own data, language and context. Alchemer Pulse quickly, securely and accurately synthesises a vast number of open-text comments across multiple languages, automatically classifying each response across themes and sentiment to show precisely what's driving customer satisfaction, spot trends, and prioritise fixes and features. With purpose-built AI from Alchemer, results are tailored for specific business needs. For example, Pulse includes optimised tagging and theming for open text and is built for scale. It handles a vast number of comments (e.g., multi-language, misspellings, short mobile replies), where free, off-the-shelf chat tools hit context limits and drop details. Additionally, Pulse applies purpose-built AI to deliver consistent trend tracking by using a stable, business-specific theme model, so month-over-month comparisons are trustworthy. "Alchemer Pulse represents the next chapter of our AI journey," said Ryan Tamminga, Senior Vice President, Customer Success and Product, Alchemer. "It gives organisations the clarity they need by uncovering the 'why' behind customer and employee feedback, transforming unstructured comments into meaningful, contextual and secure intelligence. This is AI with purpose, built to empower faster decisions, stronger relationships and measurable business outcomes." Alchemer Pulse helps organisations understand the nuance of customer sentiment and provide reliable insights at scale. * Observations dive deeper into individual themes to uncover nuanced customer phrases such as "refund not received" or "label won't print" that reveal specific pain points and emerging trends. * Highlights deliver executive-level reporting that automatically summarises key findings, providing concise, actionable intelligence for leadership teams. * An ask-the-data conversational AI experience allows users to query their data in natural language and receive instant, context-rich answers. From onboarding to analysis, Alchemer Pulse is designed for ease of integration and use, resulting in faster business impact. It synthesises data from Alchemer Survey, help desk tools like Zendesk or Freshdesk, and public channels such as the App Store, Google Play, Trustpilot and other sources, consolidating every voice into one clear, unified view. This dramatically reduces analysis time and quickly delivers business value for customers, including Bethink Labs, BMO, Generac Power Systems, GitHub, Harbor Freight, Ikon Pass and thousands more. The new AI capabilities in Alchemer Pulse are available now for select customers and will be available to all customers in early Q1 2026.
Alchemer, a global leader in customer experience and feedback technology, today announced the acquisition of Chatmeter, the leading AI-powered customer intel...
"By combining Chatmeter's reputation insights with Alchemer's ability to collect direct feedback and connect data with integrations, businesses gain unmatched clarity into customer insights, fueling better customer experiences and measurable growth."