Digital Banking Solutions Manager

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Digital Banking Solutions Manager.

This position is under consideration to work fully remote.

Description:

The Digital Banking Solutions Manager is responsible for executing on the strategic direction, administration, support, and enhancements of the bank's digital banking platforms, including online banking, mobile banking, payments, treasury management, and associated customer-facing technologies. The Digital Banking Solutions Manager will manage and provide direction to the digital banking analyst and support team members who are responsible for the ongoing administration and support of the applications, as well as understanding how the platform integrates with other applicable systems and processes. Works closely with business leaders, technology teams, risk partners, and third-party vendors to deliver secure, compliant, and customer-centric digital banking experiences.

Responsibilities:

• Own and manage the digital banking solutions roadmap with input from strategic business partners and stakeholders.
• Serves as technical owner for online and mobile banking solutions.
• Prioritize and manage enhancement requests.
• Lead vendor relationships and contract performance reviews.
• Coordinate platform upgrades, testing, and releases.
• Partner with Information Security and Compliance on risk management activities.
• Develop business cases and ROI analyses for digital initiatives.
• Support Treasury Management and Retail Banking digital strategies.
• Report on KPIs and digital performance metrics to leadership.
• Ensure platform availability, reliability, and service quality.
• Manage the entire product lifecycle, from strategic planning to tactical activities.
• Lead and manage employees within the Digital Banking Solutions Team ensuring timely resolution of incidents and service requests, as well as execution of new initiatives and enhancements.
• Drive continuous improvement and digital transformation initiatives.
• Reports to the Enterprise Application Delivery Director within the Information Technology team supporting business and customer-facing applications.
• Responsible for supporting IT Response, Business Continuity, and Disaster Recovery processes as they pertain to the continuity of operations within IT Services Division, or to support continuity of operations for the enterprise when IT Services are essential to support restoration or recovery activities.
• Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
• Responsible for adhering to Software Development Lifecycle policies, standards, and processes.
• Responsible for ensuring all new assets owned by the employee are identified in the CMDB with complete configuration item data. Assets owned must be maintained to adhere with all Asset Management Policy, Standards, Processes and work instructions.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.

Education / Experience Preferred:

• Bachelor’s Degree or equivalent and 3-5 years of previous banking experience; or an equivalent combination of training and experience.
• 3-5 years of experience with Digital Banking products, Treasury Management, and Product Management, especially in the commercial banking industry.
• Experience in managing and leading support teams.
• Extensive knowledge of payment solutions, CTP or AAP certifications is a plus
• Must be able to work flexible hours.

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.