Senior Advanced Application/System Sales Engineer - Fire Security

THE FUTURE IS WHAT WE MAKE IT.

Senior Advance Application / System Sales Engineer (Fire Security)

Jakarta, Indonesia

The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Fire Systems domain.

The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement, with additional responsibility for targeted post-sales field support and escalations.

This position requires a strong ability to design, position, and validate fire detection and protection solutions, along with hands-on expertise across software, hardware, and life-safety systems.

Key Responsibilities

1. Pre-Sales Engagement & Solutioning (Core Focus)

• Perform specification compliance, design reviews, and solution validation for fire systems.
• Provide technical consultancy and system architecture guidance to customers, consultants, and internal teams.
• Translate customer requirements into end-to-end fire safety solutions, including: 
  • Spot Detection Systems (smoke, heat, multi-sensor detectors)
  • Aspirating Smoke Detection (ASD) / Air Sampling Systems
  • Fire Alarm Panels (FACP) configuration and networking
  • Public Address & Voice Alarm (PAVA) systems
  • Fire Suppression Systems integration
• Design control logics and cause & effect matrices aligned to operational and safety needs.
• Develop and deliver technical demonstrations and solution presentations.
• Plan and execute Proof of Concepts (PoCs), pilots, and system validations.
• Support technical discussions with consultants, influencing standards and specifications.
• Conduct technical enablement and training programs for sales and partners.
• Participate in new product introduction (NPI) validation and field testing.

2. Post-Sales Technical Support (Targeted)

• Provide on-site support for installation, configuration, and commissioning of fire systems.
• Support complex deployments, troubleshooting, and system optimization.
• Act as a technical escalation point for critical fire system issues.
• Perform diagnostics and failure analysis for panels, detectors, and field devices.
• Collaborate with engineering teams to resolve gaps and enhance system performance.

Required Experience

• 10–15 years of experience in Fire Detection & Life Safety Systems.
• Strong background in pre-sales engineering, system design, and customer-facing roles.
• Experience across full project lifecycle (design → installation → commissioning → support).
• Proven ability to balance solutioning and hands-on field execution.

Technical Skills

Core Fire Technologies

• Fire Alarm Systems (conventional & addressable)
• Spot Detection and Aspirating Smoke Detection systems
• Fire Suppression systems (gas-based, water mist, etc.)
• PAVA / Emergency Voice Alarm systems

Systems & Platforms

• Fire panel configuration, programming, and commissioning tools
• On-Premise fire supervisory systems
• Cloud-based fire monitoring and supervisory platforms

Integration & Networking

• Fire system integration with BMS, IBMS, and third-party systems
• Support for standard protocols including: 
  • BACnet for building management system integration
  • Modbus (RTU/TCP) for PLCs, suppression systems, and auxiliary equipment
• Integration with HVAC shutdown, elevator recall, access control, and emergency response systems
• IP networking fundamentals (TCP/IP, VLANs, gateways)
• APIs, middleware, and gateways for interoperability

System-Level Expertise

• Strong understanding of end-to-end fire system architecture
• Ability to work across: 
  • Hardware (detectors, panels, modules, field devices)
  • Software (supervisory systems, configuration tools, cloud platforms)
• Hands-on experience in installation, commissioning, diagnostics, and troubleshooting

Domain Expertise

• Strong understanding of fire detection and protection principles
• Knowledge of fire regulations, standards, and codes (NFPA, NBC, EN, local regulations)
• Ability to design systems aligned with compliance and life-safety requirements
• Experience across domains such as commercial buildings, data centers, airports, healthcare, and critical infrastructure

Customer-Facing & Soft Skills

• Strong communication and presentation skills
• Ability to clearly explain complex fire system solutions
• Strong stakeholder engagement (customers, consultants, integrators)
• Consultative mindset focused on safety, compliance, and customer outcomes
• Strong problem-solving and analytical skills
• Capability to deliver technical training and knowledge transfer

Behavioral Competencies

• Customer-first mindset with emphasis on safety and reliability
• High accountability and responsiveness
• Strong cross-functional collaboration
• Ability to perform in critical, time-sensitive environments
• Ownership-driven approach

Preferred Qualifications

• Bachelor’s degree in Electronics, Electrical, Instrumentation, or related engineering disciplines
• Certifications in Fire Systems, NFPA, or equivalent standards
• Exposure to IoT-enabled fire systems and cloud-based supervisory platforms

Travel Requirement

• Willingness to travel extensively for customer engagements, site support, commissioning, and PoCs

Success Measures

• Contribution to win rates, orders, and revenue via effective solutioning
• Quality and impact of PoCs and technical engagements
• Successful deployment and commissioning of fire solutions
• Customer satisfaction and effective escalation handling