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Workana

Freelancer marketplace connecting clients with professionals

Customer Service Specialist - Front Desk

Customer SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Advanced English at C1/C2 level, especially conversationally, is required.
  • Excellent oral and written Spanish communication skills.
  • At least 1 to 2 years of experience in customer service, reception, a call center, or a similar role.
  • Strong organization and follow-up skills.
  • Clear communication, empathy, and customer orientation.
  • Ability to handle pressure and dissatisfied customers.
  • Basic familiarity with customer relationship management tools, scheduling systems, and Excel or Google Sheets.
  • Ability to learn new digital tools easily.
  • Must currently reside in Argentina or Uruguay.
  • Available to work 40 hours per week, Monday through Saturday, aligned with Spain's time zone.

Responsibilities

  • Handle phone calls, emails, and WhatsApp messages from current and prospective customers.
  • Coordinate, schedule, and confirm maintenance and repair appointments.
  • Manage and organize the calendar to optimize team availability.
  • Communicate quotes and updates on service status.
  • Inform customers when their vehicles are ready for delivery.
  • Conduct post-sale follow-up and customer satisfaction surveys.
  • Handle customers' initial inquiries, questions, and complaints.
  • Keep customer and appointment information updated in the relevant systems.

Desired Qualifications

  • Previous experience in service companies, repair shops, dealerships, or the automotive industry.
  • Experience working with international customers or using English in a professional context.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

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