Senior Manager Retail Operations @ SharkNinja

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Senior Retail Operations Manager

Leeds, UK

About the role

The Retail Operations Manager will be responsible for overseeing and managing the order-to-cash process for the retail accounts across the UK and the EU. He or she will provide leadership and direction for the Retail Logistics team and build close working relations ships with internal stakeholders and major retail partners. In addition as the Operations Oracle super user this role will provide leadership for actions arising out of the system implementation.

Here are some of the exciting things you’ll get to do:

Manage the development and performance of their team through a culture of coaching, skill development and increased accountability.
Ensure the implementation of best practices and procedures for the retail logistics operation.
Set up and analyze key performance indicators to rectify gaps, optimize the customer experience, and drive continuous improvement and world class Service.
Work closely with cross-functional teams to understand and resolve problems encountered during the retailers’ order process and offer optimal solutions.
Analyse current operational processes and performance, recommending solutions for improvement when necessary.
Represent the operations team as Oracle ERP business lead, driving the post hyper care support to continuously enhance the system, identify the core issues, prioritize the business needs and amplify the post go-live impact on business, costs, efficiency and standardization.
Identify process inefficiencies and issues and implement strategic solutions.

Here are some of the things you’ll bring

Excellent leadership and motivational skills.
Proven track record of leading teams in an operations context and work in a fast-paced environment.
Strong analytics and problem-solving skills.
Proven ability to develop innovative solutions for increased productivity.
Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization.
Capable of setting and managing multiple priorities in parallel and delegate task.

#LI-HYBRID

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

Lead us to be “RARELY SATISFIED”
Make things better each day; “PROGRESS OVER PERFECTION”
Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
Deliver something great; “WINNING IS A TEAM SPORT”
Be clear and honest, “COMMUNICATING FOR IMPACT”

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SharkNinja’s Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]