Global R2R Process and Transformation Lead

Job Purpose

The Global R2R Process and Transformation Lead is responsible for facilitating, coordinating and driving the continuous improvement and transformation agenda across the R2R Finance Centre of Excellence. The role combines deep process expertise with change management capability, enabling the five GL teams to operate at the highest standards of quality, accuracy, and efficiency.

You will manage a small team — including a Citizen Developer and Process & Controls Specialist — and work collaboratively with the Finance GL Leads and team leads to identify opportunities, build business cases, and embed lasting improvements across a multi-country, multi-ERP environment.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Job Overview

Key Responsibilities

• Lead the continuous improvement agenda across the R2R (GL) function, connecting local team priorities with the broader finance transformation programme
• Review end-to-end R2R processes to identify improvement opportunities and drive prioritised change initiatives
• Develop and maintain a clear R2R process roadmap, aligned with Finance CoE strategy and business priorities
• Build compelling business cases for process improvements, quantifying value and cost impact
• Drive the design and implementation of process standards and controls, ensuring alignment with audit and compliance requirements
• Partner closely with stakeholders to embed scalable, compliant, and efficient processes across a multi-country environment
• Support the integration of new statutory and compliance requirements (e.g. VAT, reporting) as the function evolves
• Collaborate with cross-functional teams (P2P, O2C, Master Data, Group Finance) to improve end-to-end process alignment
• Act as a key ambassador for process excellence, promoting a culture of continuous improvement and transparency
• Work with technical counterparts to identify and deliver automation and data-driven improvements (e.g. dashboards, RPA, AI)
• Ensure technology initiatives are grounded in real process needs and business value
• Lead and develop a small team, including a Process & Controls Specialist, Data Analyst, and Citizen Developer / Automation Specialist
• Coach stakeholders and team members on process improvement mindset and best practice

Skills & Experience

• 7–10 years of experience in finance operations, process excellence, or transformation roles — ideally within a Shared Services or Centre of Excellence environment
• Proven track record of leading or facilitating continuous process improvement or transformation programmes across multiple geographies
• Demonstrable experience in change management — you understand how to bring people with you, not just redesign processes on paper
• Hands-on familiarity with process design methodologies: design thinking, agile, Lean, or similar frameworks
• Excellent facilitation and communication skills — you can run a workshop, present to leadership, and build trust with operational teams
• Strong understanding of R2R processes including GL accounting, period-end close, balance sheet reconciliation, and financial controls is advantageous
• Experience working across multicultural, multi-location teams
• Bachelor's degree in Finance, Accounting, Business Administration or a related discipline

Life at RWS

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com.

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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